Entry Level - Claims Assistant

Gallagher Bassett; Melbourne; Hybrid; AUD 50.000 - 65.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangements includingWork

Work from Home post training

Paid Parental Leave

Reproductive leave

Birthday leave

Wellness programs

Retail discounts and cash-back offers

Zusammenfassung

Gallagher Bassett is seeking a Claims Assistant to support our Workers' Compensation Claims team in Melbourne. You don’t need prior insurance experience; a passion for learning and service is valued as you support casework and processes.

You’ll have access to learning pathways, mentoring, and hybrid work arrangements including Work from Home post training. This role offers opportunities for career progression and comprehensive benefits.

Qualifikationen

• Passion to service customers.
• High attention to detail.
• Time management and organisational skills.
• Great communications skills.
• PC literacy and Microsoft Office experience.
• Minimum completion of Year 10 secondary school studies.

Aufgaben

• Support the claims teams by completing letters, arranging medical appointments, reminders, emails and other administrative duties.
• Utilise Worksafe and Gallagher Bassett systems for records keeping, file notes and contacts.

Kenntnisse

Customer service

Attention to detail

Time management

Communication skills

PC literacy

Microsoft Office

Ausbildung

Year 10 completion

Jobbeschreibung

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence.Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We are looking for a Claims Assistant to support our Workers' Compensation Claims team.

This role may interest you if you are studying and/or qualified in Insurance, Administration, Business, Allied Heath, Psychology, Social Work (or similar disciplines). Alternatively, if you are looking to re-enter the workforce this too may be good opportunity.

You don’t have to have insurance, claims or corporate work experience, but a passion for learning, dedication to service and a motivated disposition.

We offer learning and career pathways and provide ongoing training. We invest in our people through succession planning and have a number of mentoring and training programs available.

How you'll make an impact

Ensuring all customers receive the support and guidance they require for injured workers to recover and make a safe and sustainable return to work through the effective support to the claims and premium operations

• Supporting the claims teams by completing and sending letters, arranging medical appointments, conducting appointment reminders, sending emails and other administrative duties.
• Utilising Worksafe and Gallagher Bassett systems and programs for records keeping, file notes and contacts

About you

• A passion to service customers
• High attention to detail
• Time management and organisational skills
• Great communications skills
• PC literacy and Microsoft Office experience
• Minimum completion of Year 10 secondary school studies

What we can offer you

• Attractive remuneration packaging & hybrid work arrangements including Work from Home post training
• Paid Parental Leave to support your family life
• Reproductive leave
• A friendly, collaborative and supportive working environment
• Opportunities for ongoing education and development, as well as career progression
• Corporate health insurances discounts, wellness programs and additional leave options
• Discounts and cash-back offers from hundreds of retailers
• Birthday leave - take a day off during your birthday month as a gift from GB!

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Communityto stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)