Enterprise Systems Support Specialist – Education Tech

Catholic Education Western Australia Limited; City Of Vincent; Hybrid; AUD 107,000 - 130,000; Full time

Benefits offered by this job

Paid leave during Christmas/Easter

Flexible work arrangements

Professional development

Wellbeing initiatives

Enterprise systems support

Job summary

Catholic Education Western Australia Limited (CEWA) is seeking an Integrated Solutions Support Specialist to join the Digital Technology team. You will provide responsive, user-focused support for AoS Administration, AoS Finance and CEWA enterprise solutions.

You will work with the Integrated Solutions Support Lead to resolve issues, test updates, deliver training and maintain up-to-date support resources for schools and CEWA staff.

Qualifications

• Experience providing user-focused IT support in education or corporate settings.
• Familiarity with enterprise applications and regression testing.
• Ability to train users and maintain support documentation.

Responsibilities

• Respond to and resolve system support requests, escalating complex issues when required.
• Investigate system and process-related problems and provide practical guidance to users.
• Perform regression testing for AoS Administration, AoS Finance and other enterprise solutions.
• Deliver training for existing functionality, new features and system changes.
• Maintain accurate records of support interactions, resolutions and updated support documentation.
• Represent school end users by advocating for usability improvements, priority fixes and an effective user experience.

Skills

Systems support

Training delivery

Documentation

User support

Job description

Catholic Education Western Australia Limited (CEWA) is seeking an Integrated Solutions Support Specialist to join the Digital Technology team. You will provide responsive, user-focused support for AoS Administration, AoS Finance and CEWA enterprise solutions.

You will work with the Integrated Solutions Support Lead to resolve issues, test updates, deliver training and maintain up-to-date support resources for schools and CEWA staff.