Integrated Solutions Support Specialist

Catholic Education Western Australia; City Of Vincent; Hybrid; AUD 107,000 - 130,000; Full time

Benefits offered by this job

Paid leave during Christmas/Easter

Flexible work arrangements

Professional development

Wellbeing initiatives

Enterprise systems support

Job summary

Catholic Education Western Australia Limited (CEWA) is seeking an Integrated Solutions Support Specialist to join the Digital Technology team. You will provide responsive, user-focused support for AoS Administration, AoS Finance and CEWA enterprise solutions.

You will work with the Integrated Solutions Support Lead to resolve issues, test updates, deliver training and maintain up-to-date support resources for schools and CEWA staff.

Qualifications

• Experience providing user-focused IT support in education or corporate settings.
• Familiarity with enterprise applications and regression testing.
• Ability to train users and maintain support documentation.

Responsibilities

• Respond to and resolve system support requests, escalating complex issues when required.
• Investigate system and process-related problems and provide practical guidance to users.
• Perform regression testing for AoS Administration, AoS Finance and other enterprise solutions.
• Deliver training for existing functionality, new features and system changes.
• Maintain accurate records of support interactions, resolutions and updated support documentation.
• Represent school end users by advocating for usability improvements, priority fixes and an effective user experience.

Skills

Systems support

Training delivery

Documentation

User support

Job description

For more than 150 years, Catholic Education Western Australia (CEWA) has supported schools and communities across the state. Today, we are Western Australia's second-largest education provider, supporting more than 84,500 students through a network of schools and nearly 14,000 staff.

We're seeking an Integrated Solutions Support Specialist to join our Digital Technology team within the Finance, Infrastructure and Digital Technology Directorate. This role helps ensure School Administration, School Finance and integrated enterprise applications operate effectively across CEWA. Working closely with the Integrated Solutions Support Lead, you will provide practical support, test system updates, deliver user training and maintain clear support resources for schools and CEWA staff.

Why Join CEWA?

• Salary of $118,464 plus superannuation
• Additional paid leave during Christmas and Easter office closures
• Flexible working arrangements where operationally appropriate
• Professional development and career growth opportunities
• Access to wellbeing initiatives including Fitness Passport, Employee Assistance Program and corporate health discounts
• Work with enterprise systems that support schools and staff across Western Australia

About the Role

Working within the Digital Technology team, you will provide responsive, user-focused support for AoS Administration, AoS Finance and other CEWA enterprise solutions. Success in this role means resolving issues within agreed timeframes, helping users build confidence, contributing to reliable system changes and ensuring support documentation remains accurate and useful.

Key responsibilities include:

• Respond to and resolve system support requests, escalating complex issues when required
• Investigate system and process-related problems and provide practical guidance to users
• Perform regression testing for AoS Administration, AoS Finance and other enterprise solutions
• Deliver training for existing functionality, new features and system changes
• Maintain accurate records of support interactions, resolutions and updated support documentation
• Represent school end users by advocating for usability improvements, priority fixes and an effective user experience

About You

You are a service-focused systems support professional who enjoys solving problems, explaining processes clearly and helping others use technology with confidence. You can apply your understanding of school administration and finance processes to troubleshoot issues, support system changes and provide accurate guidance to a range of users.

• Sound understanding of school administration and finance processes, including the effective use of AoS Administration and Finance
• Ability to investigate and troubleshoot system and process-related issues and identify practical solutions
• Ability to explain and demonstrate system processes and changes through informal guidance, one-on-one support or group training
• Experience maintaining support documentation following system enhancements
• Excellent record-keeping skills and a commitment to ongoing professional development
• Prepared to support the Catholic ethos in the performance of your duties

Highly regarded:

• Experience performing regression testing for system updates, particularly in CE and F&O environments
• Experience supporting education organisations or delivering support services

Interested applicants should submit:

• A cover letter briefly addressing the selection criteria
• A curriculum vitae outlining employment history, qualifications and certifications, and providing a minimum of two professional referees

The successful applicant will be required to provide:

• A current National Police History Check as issued by the Department of Education Western Australia
• 100 points of identification

Applications for this role close at 5:00pm on Wednesday 18 November 2026.

All employees of Catholic Education Western Australia are required to support the Catholic ethos in the performance of their duties. Catholic Education Western Australia encourages applications from people of all cultural backgrounds, First Nations peoples, and individuals with disabilities or medical conditions who meet the requirements of the position. To be eligible to apply, you must be legally permitted to work in Australia.