Associated Director, Customer Success

S&P Global, Inc.; Perth; On-site; AUD 170,000 - 230,000; Full time

Job summary

S&P Global Energy is seeking an Associate Director, Customer Success to lead the APAC Customer Success team and drive adoption of upstream oil and gas solutions. You will coach six CSMs, build trusted relationships with stakeholders, and partner with commercial teams to maximize revenue and reduce churn.

You will leverage Salesforce and Gainsight to monitor health metrics, conduct business reviews, and deliver measurable value while coordinating with internal product and delivery teams

Qualifications

• Degree in Geoscience, Petroleum Engineering, Petroleum Economics, or related discipline.
• Oil and gas industry experience with an operator or service company.
• Experience in managing and developing a team.
• Excellent written and verbal communication.
• Willingness to travel within the APAC region.

Responsibilities

• Lead and develop a team of six Customer Success Managers across APAC.
• Drive regional growth and customer retention in the Oceania region by building trusted relationships and ensuring successful adoption of upstream oil and gas solutions.
• Partner strategically with commercial teams to align on regional initiatives, manage escalations, and identify upsell/cross-sell opportunities to maximize revenue potential.
• Conduct regular customer business reviews, health assessments, and training sessions to address concerns and demonstrate measurable value.
• Leverage data-driven insights from CRM and customer success platforms to optimize team performance and customer outcomes.
• Act as subject matter expert and liaison between customers and internal teams for seamless coordination on product issues and service delivery.

Skills

Exceptional communication

Presentation skills

Travel willingness

Education

Geoscience / Petroleum related degree

Tools

Salesforce

Gainsight

Job description

About the Role

Grade Level (for internal use): 11 The Role: Associate Director, Customer Success The Team: The Asia Pacific Customer Success Team is a highly motivated and cohesive team that is forward-looking and collaborative in serving customers. Colleagues, prospects, and customers appreciate the team's efforts in demonstrating value using S&P Global Energy's services, creating positive reinforcement for each individual's contributions.

Responsibilities and Impact

• Lead and develop a team of six Customer Success Managers across the APAC region through coaching, performance management, and KPI monitoring to drive consistency and service excellence
• Drive business growth and customer retention in the Oceania region by building trusted relationships with key stakeholders and ensuring successful adoption of S&P Global Energy's upstream oil and gas solutions
• Partner strategically with commercial teams to align on regional initiatives, manage escalations, and identify upsell/cross-sell opportunities to maximize revenue potential
• Conduct regular customer business reviews, health assessments, and training sessions to proactively address concerns, mitigate churn risk, and demonstrate measurable value
• Leverage data-driven insights from CRM and customer success platforms such as Salesforce and Gainsight to optimize team performance and customer outcomes
• Act as subject matter expert and primary liaison between customers and internal teams, ensuring seamless coordination on product issues, technology solutions, and service delivery

What We're Looking For

Basic Required Qualifications

• Degree in Geoscience, Petroleum Engineering, Petroleum Economics, or related discipline
• Experience of oil and gas industry experience with an operator or service company
• Management experience with demonstrated ability to coach, mentor, and develop team members
• Exceptional communication skills (written and verbal) to effectively interact with all staff levels and customers
• Strong presentation and demonstration skills with ability to build customized product demonstrations
• Ability to travel within the APAC region as required

Additional Preferred Qualifications

• Experience with CRM platforms such as Salesforce, customer success tools like Gainsight, or similar customer management technologies
• Familiarity with AI technologies and data analytics applications in customer success and team management
• Proven track record of driving change, innovation, and helping teams adapt to evolving business needs
• Strong organizational and time management skills with ability to work independently under pressure

About S&P Global Energy

At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration. S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.

What’s In It For You?

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide - so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:[e-mail] your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal

10 - Officials or Managers (EEO-2 Job Categories-United States of America), SLSGRP103.2 - Middle Management Tier II (EEO Job Group) This is the site for former colleagues whose roles have been impacted by organizational changes to search for job opportunities with S&P Global. We are committed to providing impacted team members priority consideration for new opportunities. When applying, please create a login with your personal email address and select Redeployment in the section: "How did you hear about us?".