Enterprise IT Infrastructure Manager

Operandi Consulting; Melbourne; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Operandi Consulting in Melbourne seeks an Enterprise IT Infrastructure Manager to own critical infrastructure, IT operations and services across a hybrid environment. You will partner with business leaders, architects and external providers to deliver reliable, cost-effective technology.

You’ll lead service delivery, disaster recovery, governance and continuous improvement, leveraging 12+ years in tech with 7+ years in senior IT leadership.

Qualifications

• 12+ years in technology with at least 7+ years in senior IT leadership.
• Tertiary qualification in technical/engineering discipline.
• Hands-on experience with enterprise Microsoft infrastructure and hybrid environments.
• Deep IT Operations and Service Delivery expertise with ITIL and governance.
• Strong stakeholder management and communication skills.
• Ability to lead teams and develop talent.
• Experience with change management and DR planning.

Responsibilities

• Keep critical applications available and meet SLAs.
• Oversee hybrid Microsoft infrastructure estate across Windows Server, AD/Entra ID, M365 and Azure.
• Review changes, releases, and change requests; maintain governance and disaster recovery docs.
• Lead service continuity testing and report results to IT leadership and APRA.
• Identify and drive IT Operations improvements and partner with PMO on delivery.

Skills

Senior IT leadership

Strong communication

IT governance

Project management

IT Operations

Team leadership

ITIL

Stakeholder management

Education

Engineering or IT degree

ITIL certification

PRINCE2 Practitioner

Tools

Windows Server

Active Directory / Entra ID

Azure

Microsoft 365

Virtualization

Networking

Backup & Recovery

SQL Server (SSIS/SSRS)

Job description

Enterprise IT Infrastructure Manager

Own the infrastructure and services that keep a business running.

Melbourne CBD | Hybrid

The role

You’ll take end-to-end ownership of key IT infrastructure, IT Operations and IT Services in a multifunctional shared service group. That covers designing, building, pricing and improving them, then making sure they perform. You’ll work directly with business leaders, architects and external providers to turn business outcomes into reliable, cost-effective technology, and use service KPIs to drive continuous improvement.

What you'll do

• Keep critical applications available: Meet and exceed service level requirements for our key business IT services.
• Manage the Microsoft infrastructure estate: Oversee the hybrid environment across Windows Server, Active Directory/Entra ID, Microsoft 365 and Azure, working with internal engineers and external providers.
• Stay ahead of change: Review changes to the IT environment (releases, projects, change requests) and keep operational processes, disaster recovery documentation and governance up to date.
• Lead service continuity testing: Run the testing schedule, report results to IT senior management and APRA, and adjust the schedule as the business changes.
• Drive improvement: Spot opportunities to lift IT Operations availability and performance, scope the options, and work with Technology Solutions and the PMO to get them delivered.

About you

Essential

• Around 12+ years in technology, including 7+ years in senior IT leadership
• Tertiary qualified in a technical or engineering discipline
• Hands‑on experience with enterprise Microsoft infrastructure: Windows Server, Active Directory/Entra ID, Azure and Microsoft 365, plus virtualisation, networking and backup/recovery
• Deep expertise in IT Operations and Service Delivery (ITIL certification; PRINCE2 Practitioner)
• Strong grounding in project management methods, IT governance and requirements analysis
• A confident, clear communicator who builds strong relationships, balances competing demands and stays calm under pressure
• Results‑driven, accountable and committed to developing your team and your own skills

Highly desirable

• Strong working knowledge of Microsoft SQL Server, including SSIS and SSRS
• Experience with Power BI for service reporting and dashboards
• Understanding of database modelling and application architecture
• Experience in business acquisitions and divestments and having the Enterprise Infrastructure working in a reliable, scalable and secure way

Why join

• Real ownership of infrastructure and services that matter to the business
• A seat at the table with senior leaders and external partners
• Exposure to a regulated environment with genuine influence over how it operates
• 3 days in the office (4-5 days onsite during the initial probation period)
• Hybrid flexibility after probation, Melbourne CBD location

Candidates must be able to work in Australia with a valid work visa. We can wait for 4 weeks notice for this role for the right candidate.