IT Infrastructure and Operations Manager

Emmbr; Melbourne; On-site; AUD 130,000 - 170,000; Full time

Job summary

A leading technology organization in Melbourne is seeking an experienced Infrastructure & Operations Manager to oversee critical technology environments. This hybrid role involves strategic leadership and operational oversight across infrastructure platforms, ensuring performance and security. The ideal candidate has a strong technical background in Microsoft infrastructure and proven capabilities in managing service teams. Responsibilities include managing vendor relationships and driving IT service management initiatives. A strong commitment to mentorship and operational excellence is essential.

Qualifications

• Proven track record as an Infrastructure & Operations Manager or senior leader.
• Experience managing hybrid environments involving on-prem and cloud platforms.
• Strong understanding of security, risk management, and governance practices.

Responsibilities

• Own the design and delivery of hybrid infrastructure and cloud platforms.
• Lead infrastructure strategy and governance initiatives.
• Ensure performance and reliability of systems supporting critical operations.
• Drive IT service management and mentoring of technical teams.

Skills

Infrastructure & Operations management

Microsoft infrastructure

Virtualization

Networking

IT service management

Vendor management

People leadership

Risk management

Job description

• Senior leadership role across infrastructure and IT operations
• Hybrid on-prem and cloud environment with national scope
• Broad role - strategy, technical, leadership

This Infrastructure & Operations Manager role sits within a mature, multi-site organisation operating a complex and business-critical technology environment. You'll take accountability for infrastructure platforms, end-user services and IT service management, ensuring availability, security and continuous improvement across the organisation.

Leading a team of infrastructure and service delivery professionals, this role blends strategic ownership with hands-on operational oversight, vendor management and people leadership.

About the Role

• Own the design, delivery and ongoing operation of hybrid infrastructure and cloud platforms.
• Lead infrastructure strategy, roadmap planning and platform governance initiatives.
• Ensure availability, performance and reliability of systems supporting critical business operations.
• Oversee security, patching, backup and disaster recovery practices across infrastructure services.
• Drive effective IT service management, including incident, problem and change management.
• Lead, mentor and develop infrastructure and service management teams.
• Manage vendor relationships, service delivery performance and commercial outcomes.
• Support application and platform upgrades, enhancements and new technology implementations.
• Maintain documentation, operational standards and knowledge bases across infrastructure platforms.

About You

• Proven Infrastructure & Operations Manager or senior infrastructure leader.
• Strong technical background across Microsoft infrastructure, virtualisation and networking.
• Experience leading hybrid environments spanning on-prem and cloud platforms.
• Demonstrated success managing IT operations, service management and platform availability.
• Confident people leader with experience mentoring multi-disciplinary technical teams.
• Comfortable engaging with senior stakeholders, vendors and external partners.
• Well-versed in IT service management frameworks and operational best practice.
• Strong understanding of security, risk management and infrastructure governance.
• Able to balance strategic planning with hands-on operational accountability.