Customer Success Manager – Financial Services

Interactive Pty Ltd; Sydney; Hybrid; AUD 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Hybrid work flexibility

Barista-made coffee in offices

Partner discounts & perks

Zusammenfassung

Interactive is seeking a Customer Success Manager for Financial Services to own relationships across a portfolio of clients, driving retention and growth by ensuring customers derive value from Interactive’s solutions.

You will build trusted relationships, lead day-to-day interactions, oversee service delivery against SLAs/KPIs, and develop success plans aligned to client goals, spotting renewal and growth opportunities.

Qualifikationen

• 5+ years in customer success, service delivery or account management.
• Experience working with Financial Services customers.
• Strong communication and stakeholder management skills.
• Proven ability to manage complex enterprise relationships and influence outcomes.
• A collaborative, customer-first mindset.

Aufgaben

• Build trusted relationships with stakeholders across business and technology functions.
• Act as the operational lead for all day-to-day customer interactions.
• Oversee service delivery, ensuring SLAs and KPIs are met.
• Develop and maintain customer success plans aligned to customer goals.
• Spot opportunities for renewal, growth and risk mitigation.

Kenntnisse

Relationship management

Enterprise accounts

Stakeholder mgmt

Communication

Customer success

Jobbeschreibung

Customer Success Manager – Financial Services

At Interactive, we’re more than a tech company - we’re a fast-growing, forward-thinking team redefining how technology supports businesses.

We’re looking for an experienced Customer Success Manager to own relationships across a portfolio of Financial Services customers. You’ll be the trusted partner, driving satisfaction, retention and growth by ensuring customers consistently see value from their engagement with Interactive.

What you’ll do:

• Build trusted relationships with stakeholders across business and technology functions.
• Act as the operational lead for all day-to-day customer interactions.
• Oversee service delivery, ensuring SLAs and KPIs are met.
• Develop and maintain customer success plans aligned to customer goals.
• Spot opportunities for renewal, growth and risk mitigation.

What you bring:

• 5+ years in customer success, service delivery or account management.
• Experience working with Financial Services customers.
• Strong communication and stakeholder management skills.
• Proven ability to manage complex enterprise relationships and influence outcomes.
• A collaborative, customer-first mindset.

Why Interactive?

At Interactive, you’ll be part of a team that values growth, innovation and connection. Enjoy hybrid work flexibility, barista-made coffee in our offices, and access to a broad range of partner discounts and perks.

Join us and help shape the future of customer success in Financial Services.