Enterprise Customer Success Engineer (Hybrid)

Matchbox; Sydney; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

ESOP

Flexible working

Job summary

Neara in Sydney is seeking a Customer Success Engineer to empower utilities and infrastructure owners with our digital-twin platform. You will work across enterprise accounts, standing up models and guiding customers to realise measurable outcomes.

You’ll spend time on-site with customers, building technical credibility and driving adoption while identifying opportunities to expand usage and value across accounts.

Qualifications

• Customer-facing experience with enterprise customers and stakeholders.
• Technical curiosity and fluency with enterprise software platforms.
• Commercial awareness: understands how technology creates business value.
• Clear communication: explain complex topics to engineers and executives alike.
• Outcome-first thinking: work back from customer needs to the technical solution.
• Relationship building: build trust through credibility and transparency.
• A proactive problem-solver: find creative ways to solve customer pain points.

Responsibilities

• Become a Neara expert: master the platform and models to translate them into customer value.
• Get hands-on with model builds: stand up and refine network models across customers.
• Drive adoption that sticks: enable customer teams through hands-on support and workshops.
• Make sure the value lands: track delivery against scope and business outcomes.
• Be the go-to technical contact: build trusted relationships with engineers and teams.
• Spot the next opportunity: identify new pain points and surface to Sales/Deployment.
• Connect the dots across accounts: share learnings to continuously improve.

Skills

Customer-facing experience

Technical curiosity

Commercial awareness

Clear communication

Outcome-oriented thinking

Relationship building

Proactive problem-solver

Education

Engineering degree

Job description

Neara in Sydney is seeking a Customer Success Engineer to empower utilities and infrastructure owners with our digital-twin platform. You will work across enterprise accounts, standing up models and guiding customers to realise measurable outcomes.

You’ll spend time on-site with customers, building technical credibility and driving adoption while identifying opportunities to expand usage and value across accounts.