Enterprise Apps Leader: SAP, Workday & Chris21

Shell Energy Operations; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Job summary

Shell Energy is seeking an experienced Enterprise Application Lead in Brisbane to own operation, support, governance and improvement of SAP, Workday and Chris21 platforms. You will manage incidents, vendor relationships, service levels and compliance, coordinating internal teams and external providers to deliver reliable services.

The role requires strong stakeholder management and hands-on technical capability, with a focus on cost efficiency and continuous improvement.

Qualifications

• Provide service ownership and operational oversight across SAP, Workday and Chris21.
• Manage application vendors, SLAs, costs, ticket performance and service quality.
• Lead service reviews and escalated issues across platforms.
• Oversee compliance activities and vulnerability remediation with internal teams.

Responsibilities

• Provide service ownership and operational oversight across SAP, Workday and Chris21.
• Provide day-to-day SAP ERP, SAP BW and SAP Concur support and coordinate specialist help.
• Maintain SAP master data and manage access (joiner/mover/leaver).
• Oversee patching, backups, restarts and post-patch validation for SAP systems.
• Manage vendor relationships, monitor SLAs, costs and service quality.
• Lead reviews, escalations and governance across platforms.
• Coordinate Workday and Chris21 external service engagements and upgrades.
• Identify opportunities to improve reliability, cost efficiency and automation.

Skills

Vendor management

Stakeholder management

Incident management

Service governance

Change management

Strategic planning

Negotiation

Tools

SAP ERP

SAP BW

SAP Concur

Workday

Chris21

AWS EC2

SQL Server

Job description

Shell Energy is seeking an experienced Enterprise Application Lead in Brisbane to own operation, support, governance and improvement of SAP, Workday and Chris21 platforms. You will manage incidents, vendor relationships, service levels and compliance, coordinating internal teams and external providers to deliver reliable services.

The role requires strong stakeholder management and hands-on technical capability, with a focus on cost efficiency and continuous improvement.