Enterprise Applications Support & Improvement Analyst

Menzies Research Institute; Hobart; On-site; AUD 92,000 - 100,000; Full time

Job summary

University of Tasmania is seeking an Application Support Analyst in Hobart/Launceston/Burnie to provide high-level support for UTAS enterprise information systems. You will handle service requests via ServiceNow, email and user groups, and contribute to ongoing system improvements and ITS projects.

The role emphasizes ITIL-aligned processes, incident management and user training, with a focus on delivering quality, timely guidance to clients and users.

Qualifications

• Demonstrated experience in administration and support of enterprise information systems.
• Strong understanding of incident, problem, change and release management.
• Experience in IT project management.
• Experience in development and delivery of training programs for technical and non-technical staff.

Responsibilities

• Administer and provide support and training for UTAS enterprise information systems per EBS processes (ITIL).
• Fulfil, manage, report on and monitor service requests to a high standard.
• Provide timely and accurate advice on information system usage, administration and support issues.
• Contribute to planning, design, development and continuous improvement of EBS services.
• Consult with clients and staff to improve information systems and user experience.

Skills

Enterprise systems

Incident management

IT project management

Training development

User support

Tools

ServiceNow

ITIL

Job description

University of Tasmania is seeking an Application Support Analyst in Hobart/Launceston/Burnie to provide high-level support for UTAS enterprise information systems. You will handle service requests via ServiceNow, email and user groups, and contribute to ongoing system improvements and ITS projects.

The role emphasizes ITIL-aligned processes, incident management and user training, with a focus on delivering quality, timely guidance to clients and users.