Enterprise Applications Support & Improvement Analyst

Menzies Research Institute; City of Burnie; Vor Ort; AUD 92.000 - 100.000; Vollzeit

Zusammenfassung

The University of Tasmania is seeking an Application Support Analyst to join the Application Services team within Enterprise Business Services (ITS). This full-time, ongoing role provides high-level support for UTAS enterprise information systems and drives improvements across services and user experiences.

You will administer and train users, manage service requests, and contribute to project work including business analysis, testing and implementation in a collaborative ITS environment across

Qualifikationen

• Experience administering and supporting enterprise information systems.
• Understanding of incident, problem, change and release management.
• Proven analytical skills for business processes and procedures.
• Experience in IT project management.
• Experience developing training programs and materials for staff.

Aufgaben

• Administer and support UTAS enterprise information systems per EBS processes.
• Fulfil, manage, report on and monitor service requests in a timely manner and to a high standard.
• Provide quality, timely advice on information system usage and support issues.
• Contribute to planning, design, development and improvement of the EBS services portfolio.
• Consult with clients, system users and ITS staff on improvements and user experience.

Kenntnisse

Enterprise systems support

ITIL processes

Business process analysis

IT project management

Training material development

Jobbeschreibung

The University of Tasmania is seeking an Application Support Analyst to join the Application Services team within Enterprise Business Services (ITS). This full-time, ongoing role provides high-level support for UTAS enterprise information systems and drives improvements across services and user experiences.

You will administer and train users, manage service requests, and contribute to project work including business analysis, testing and implementation in a collaborative ITS environment across