Enterprise Application Support Analyst | ITIL & Training

Menzies Research Institute; Launceston; On-site; AUD 92,000 - 100,000; Full time

Job summary

The University of Tasmania is seeking an Application Support Analyst to join the Application Services team within Enterprise Business Services. You will provide high-level support for UTAS enterprise information systems, assisting clients via ServiceNow, email and user groups, while driving system improvements and engaging in project work.

Based in Hobart, Launceston or Burnie, you will contribute to the planning, design, development and continuous improvement of the EBS services, and support

Qualifications

• Demonstrated experience administering and supporting enterprise information systems.
• Understanding of incident, problem, change and release management.
• Highly developed conceptual and analytical skills for business processes and procedures.
• Experience in IT project management.
• Experience in developing and delivering training materials for technical and non-technical staff.

Responsibilities

• Administer and provide support and training for UTAS enterprise information systems, conforming to EBS processes (ITIL).
• Fulfil, manage, report on and monitor service requests from ITS clients in a timely manner and to a high standard.
• Provide quality, timely and accurate advice for EBS clients and system users on information system usage and support.
• Contribute to planning, design, development and continuous improvement of EBS services.
• Consult with clients and ITS staff on system improvements and user experience across services.

Skills

Enterprise systems admin

Incident mgmt

Analytical thinking

IT project management

Training design delivery

Job description

The University of Tasmania is seeking an Application Support Analyst to join the Application Services team within Enterprise Business Services. You will provide high-level support for UTAS enterprise information systems, assisting clients via ServiceNow, email and user groups, while driving system improvements and engaging in project work.

Based in Hobart, Launceston or Burnie, you will contribute to the planning, design, development and continuous improvement of the EBS services, and support