Enterprise Account Manager

Yealink; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Yealink in Australia is seeking an experienced Enterprise Account Manager in Sydney to own the full lifecycle of strategic account relationships. You will drive retention, revenue expansion, and coordinate with sales, channel partners, and product teams to design targeted growth strategies.

You will serve as the primary advisor on Yealink’s product portfolio for key clients, delivering proposals to C-level stakeholders, and guiding end-to-end sales from prospecting to closing, with a focus on

Qualifications

• 8+ years of experience in the UC/AV industry.
• Proven track record presenting proposals and engaging with senior executives and C-level stakeholders.
• Deep market and product knowledge of the unified communications industry.
• Hands-on experience managing enterprise-level clients with headcount exceeding 1,000 employees.

Responsibilities

• Own the full portfolio of key enterprise accounts, covering all commercial activities including upsell opportunities and customer retention management.
• Drive account retention and revenue expansion, delivering quarterly revenue targets and improving net retention rate across your assigned account book.
• Build and sustain long-term strategic partnerships with senior stakeholders at key accounts.
• Collaborate with the Channel Sales team to formulate targeted sales strategies and executable account growth plans.
• Own the full end-to-end sales cycle, from outbound lead development through successful deal closure.
• Serve as the primary subject-matter expert for Yealink’s product portfolio with key clients, acting as their trusted strategic business advisor.

Skills

UC/AV industry

Executive engagement

Enterprise account management

Job description

About the Company:

Yealink (Stock Code: 300628) is a world-leading provider of Unified Communications & Collaboration solutions. We specialize in video conferencing and voice communication hardware, empowering individuals and enterprises to achieve "Easy Collaboration, High Productivity". Official website: https://www.yealink.com/en

About the Role:

This role owns full lifecycle management of strategic enterprise accounts, driving account retention and revenue expansion. You will partner cross-functionally with sales teams to design and execute targeted growth strategies.

Responsibilities:

• Own the full portfolio of key enterprise accounts, covering all commercial activities including upsell opportunities and customer retention management.
• Drive account retention and revenue expansion, delivering quarterly revenue targets and improving net retention rate across your assigned account book.
• Build and sustain long-term strategic partnerships with senior stakeholders at key accounts.
• Collaborate closely with the Channel Sales team to formulate targeted sales strategies and executable account growth plans.
• Own the full end-to-end sales cycle, from outbound lead development through successful deal closure.
• Serve as the primary subject-matter expert for Yealink’s product portfolio with key clients, acting as their trusted strategic business advisor.

Qualifications:

• Minimum 8 years of relevant professional experience within the UC/AV industry.
• Proven track record of presenting proposals and engaging with senior executives and C-level stakeholders across large organizations.
• In-depth market and product knowledge of the unified communications industry.
• Hands‑on experience managing enterprise-level clients with headcount exceeding 1,000 employees.

Pay range and compensation package:

Competitive salary based on experience.

Equal Opportunity Statement:

We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.