Enterprise Account Lead – Health & Wellbeing

Everlab; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Employee Share Option Plan

Hybrid work model: 3 days in office

Job summary

Everlab is seeking an Enterprise Account Manager to own and grow a portfolio of enterprise partners post‑sale. You will drive member utilisation, coordinate onboarding, and manage senior‑level engagements across HR, Wellbeing, and corporate stakeholders in a hybrid AU role based in Sydney or Melbourne.

You’ll lead QBRs, coordinate training and events, and own renewals and expansion opportunities while collaborating with Sales, Clinical, Operations and Marketing to maximize program value.

Qualifications

• 3+ years in enterprise account management, customer success, or client services.
• Experience managing complex enterprise relationships across multiple stakeholders.
• Strong data-driven approach to show ROI and outcomes.

Responsibilities

• Act as primary point of contact for Enterprise accounts post-sale.
• Lead Quarterly Business Reviews and senior stakeholder engagements.
• Own utilisation targets and identify at-risk accounts to drive uptake.
• Lead onboarding and rollout, coordinating with Operations and Clinical.
• Plan and deliver on-site and virtual activation events and trainings.
• Manage renewals and identify expansion opportunities across sites.

Skills

Enterprise account mgmt

Customer success

Project management

Stakeholder management

Data storytelling

Communication

Tools

HubSpot

Job description

Everlab is seeking an Enterprise Account Manager to own and grow a portfolio of enterprise partners post‑sale. You will drive member utilisation, coordinate onboarding, and manage senior‑level engagements across HR, Wellbeing, and corporate stakeholders in a hybrid AU role based in Sydney or Melbourne.

You’ll lead QBRs, coordinate training and events, and own renewals and expansion opportunities while collaborating with Sales, Clinical, Operations and Marketing to maximize program value.