Childcare Accounts Officer

Little Zak's Academy; Ryde; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Up to 50% childcare discount

Wellbeing Day (after 12 months)

Wellness allowance $50 monthly

$1,000 referral bonus

Employee assistance program (Sonder)

Job summary

Little Zak's Academy in Ryde, Australia, is seeking an organised Accounts Officer for our Support Office. This full-time, office-based role focuses on accounts receivable, fee collection, reconciliation and financial administration across our childcare services.

Join a privately owned, family-run childcare provider committed to a safe, nurturing environment and supporting families with accurate family accounts and timely payments.

Qualifications

• Experience in accounts receivable, accounts administration or bookkeeping.
• Ability to follow up overdue payments professionally.
• Strong numerical skills and attention to detail.
• Friendly communication when discussing payments with families.

Responsibilities

• Manage outstanding childcare accounts and follow up overdue fees with families.
• Monitor fee collections and follow up missed or late payments.
• Review family account statements and identify discrepancies or charges.
• Process refunds, credits and account adjustments accurately.
• Reconcile payments and transactions and investigate discrepancies.

Skills

Accounts receivable

Debt collection

Bookkeeping

Excel

Numerical accuracy

Team collaboration

Tools

Microsoft Excel

Job description

Little Zak's Academy

• Managing fee collection, debt recovery, refunds and reconciliations
• Fast-paced Support Office role with strong career growth opportunities
• Ideal for candidates with childcare, accounts or debt recovery experience

is privately owned and family run. Our aim is to provide early childhood care and education in a safe, welcoming, adopting and nurturing environment.

Our staff are dedicated professionals who value the importance of maintaining an optimum level of care and education for all children. We select our staff based on knowledge and values, vision for children and learning, and commitment to families.

We are seeking an organised and detail‑oriented Accounts Officer to join our Support Office team in Ryde. This is a full‑time, office‑based position, Monday to Friday, with a focus on accounts receivable, fee collection, account reconciliation and financial administration across our childcare services.

Working closely with our centres and internal teams, you will help maintain accurate family accounts, follow up outstanding fees, process refunds and ensure payments and account records are reconciled correctly.

Key Responsibilities

• Manage outstanding childcare accounts and follow up overdue fees with families.
• Monitor fee collections and follow up missed, late or unsuccessful payments.
• Review family account statements and identify discrepancies, outstanding balances and incorrect charges.
• Process refunds, credits and account adjustments accurately.
• Reconcile payments, transactions and account balances, investigating discrepancies as required.
• Monitor payment arrangements and follow up on outstanding commitments.
• Maintain accurate account records and ensure transactions are recorded correctly.
• Liaise with centre directors and internal teams to resolve account queries.
• Assist with accounts receivable reporting and general finance administration.
• Ensure accounts processes are completed accurately and within required timeframes.

About You

You are organised, proactive and comfortable working with numbers, financial records and account enquiries. You take pride in accuracy, follow through on outstanding tasks and can communicate professionally when discussing overdue payments.

You will bring

• Experience in accounts receivable, accounts administration, bookkeeping, debt collection or a similar role.
• Confidence following up outstanding payments and managing payment queries professionally.
• Strong numerical skills and attention to detail.
• Good organisational skills and the ability to manage competing priorities.
• Proficiency in Microsoft Excel and confidence using computer-based systems.
• Clear communication skills and the ability to work collaboratively with different teams.
• A practical, solutions-focused approach to resolving account discrepancies.

Experience with childcare accounts or childcare management systems will be highly regarded.

Why Join Little Zak’s Academy?

• Competitive salary package based on experience
• Up to 50% childcare discount
• Wellbeing Day each year (available after 12 months of service)
• $50 monthly wellness allowance
• $1,000 referral bonus
• EAP (Sonder) for confidential wellbeing support
• Supportive and high-performing team environment
• Career progression opportunities within a growing organisation

Little Zak’s Child Safety Commitment

Little Zak’s Academy is a Child Safe Organisation. We prioritise the safety, wellbeing, and rights of all children and maintain a strong culture of child safety across our services. As part of our commitment, we have a rigorous recruitment and screening process in place, including comprehensive reference checks, Police checks and child‑safe employment checks.

By applying for a role with Little Zak’s Academy, you acknowledge and agree to undergo all required child safety checks as part of our employment process.

Equal Opportunity

We are an equal opportunity workplace where diversity is embraced. We foster a culture that supports inclusion and we encourage all qualified candidates to apply.