Engineering & Service Manager

Pellenc ST Australia; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Pellenc ST Australia in Sydney seeks an experienced technical leader to manage the Field Service Engineer (FSE) team and act as the technical escalation point to enable their missions. You will coordinate customer meetings, provide expert advice, and support the sales teams with technical input for services, upgrades and parts.

The role requires 4–5 years in technical areas, a Master’s in mechanical engineering, and fluent English and French.

Qualifications

• 4–5 years of experience in technical areas.
• Knowledge of mechanical, electro technical or industrial machines.
• Knowledge of industrial processes.
• Master's degree in mechanical engineering or related discipline.
• Fluent English and French communication.

Responsibilities

• Manage the FSE team and be a technical escalation point to enable their missions.
• Participate in CRM plans to meet revenue targets: organize and manage meetings with clients to understand their requirements and present offers for services, upgrades and parts.
• Support equipment sales with technical expertise: participate in customer meetings to support new machine sales and provide technical advice to customers.
• Manage the test center: coordinate the planning, preparation, performance and reporting on customer trials in the test center ensuring samples are reviewed and performances verified.
• Share and adopt best practices with Test Center teams on existing and new applications.

Skills

Bilingual English-French

Team leadership

Communication

Problem solving

Reporting

Education

Master's degree in mechanical engineering

Job description

Key responsibilities:

Manage the FSE team and be a technical escalation point to enable their missions

Participate in customer relationship management (CRM) plans to meet revenue targets: organize and manage meetings with clients to understand their requirements and present offers for services, upgrades and parts

Support equipment sales with technical expertise: participate in customer meetings to support new machine sales and provide technical advice to customers

Manage the test center: coordinate the planning, preparation, performance and reporting on customer trials in the test center ensuring samples are reviewed and performances verified

Share and adopt best practices with Test Center teams on existing and new applications

About you:

Minimum of 4-5 years of experience in technical areas

Technical knowledge: mechanical, electro technical or industrial machines

Knowledge of industrial processes

Master's degree in mechanical engineering or other relevant discipline

Excellent communication skills in English and French

Ability to persist in the face of challenges to meet deadlines

Team mindset

Adaptability and ability to analyze and problem solve

Reporting and synthesis skills

About us

With 3000 machines operating through 40 countries, Pellenc ST is one of the world leading companies in the sector of circular economy. The company is a pioneer in automatic waste sorting systems, developing, manufacturing and marketing worldwide machines for the inspection and sorting of all types of materials: packaging, plastics, paper, cardboard, electronic waste, industrial and automobile waste and organic waste. Pellenc ST has set up a multicultural team providing local presence with technical and commercial support.