Engineering & Service Manager

Pellenc ST Australia Pty Ltd; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Pellenc ST Australia Pty Ltd in Sydney is seeking an Engineering & Service Manager with a strong background in industrial engineering to lead the FSE team and drive service excellence.

Based in Sydney, this full-time role requires 4–5 years in technical roles, a Master’s in mechanical engineering, and fluency in English and French to communicate with HQ and customers.

Qualifications

• Master’s degree in mechanical engineering or related field.
• 4–5 years of experience in technical roles.
• Strong mechanical, electro-technical or industrial machinery knowledge.
• Experience with CRM plans and customer relationship management.
• Excellent English and French communication skills.

Responsibilities

• Manage the FSE team and serve as technical escalation point.
• Lead CRM plans to meet revenue targets and coordinate client meetings.
• Provide technical support to equipment sales and advise customers.
• Oversee test center planning, execution and reporting of trials.
• Share best practices with Test Center teams and contribute to new applications.

Skills

English communication

French communication

Education

Master’s degree in mechanical engineering

Job description

With 3000 machines operating through 40 countries, Pellenc ST is one of the world leading companies in the sector of circular economy. To achieve this leadership, Pellenc ST has set up a multicultural team providing local presence with technical and commercial support.

The company is pioneer in automatic waste sorting systems, developing, manufacturing and marketing worldwide machines for the inspection and sorting for all types of materials: packaging, plastics, paper, cardboard, electronic waste, industrial and automobile waste and organic waste.

Pellenc ST Australia Pty Ltd is currently seeking a highly skilled and motivated an Engineering & Service Manager with a background in Industrial Engineering to join our dynamic team on a full-time basis, based in Sydney in Australia.

Reporting to the BU manager, you will be responsible for managing the team of FSE, participating in Customer Relationships Management plans to meet revenue target; supporting sales and managing test center.

The main tasks of this role are:

• Manage the FSE team and be a technical escalation point to enable their missions.
• Participate in customer relationship management (CRM) plans to meet revenue targets: organize and manage meeting with clients to understand their requirement and present them offers for services, upgrades and parts.
• Support Equipment sales with technical expertise: Participate in customer meeting to support new machines sales; provide technical advise to customers.
• Manage the test center: coordinate the planning, preparation, performance and reporting on customers trials in the test center ensuring samples are reviewed and performances verified.
• Share and adopt best practicies with Test Center teams, retex on existing and new applications.
• Minimum of 4-5 years of experience in technical areas
• Technical knowledge: mechanical, electro technical or industrial machines
• Knowledge of industrials process
• Reporting and synthesis
• Excellent communication skills in English, and French (to communicate with our HQ)
• Ability to persist in the face of challenges to meet deadlines.
• Team mindset
• Adaptability & ability to analyze/problem solving.

Education requirements:

• Master’s degree in mechanical engineering or other relevant discipline.