Engagement Officer

Darling Downs Hospital and Health Service; Toowoomba Regional; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Salary packaging

Flexible work arrangements

Professional development funding

Wellbeing benefits

Diversity & inclusion culture

Job summary

Darling Downs Health is seeking an Engagement Officer in Toowoomba to guide change, build trusted relationships and create engagement experiences that strengthen workforce readiness and community connection.

You will lead engagement initiatives, partner with project teams and stakeholders to drive adoption of new ways of working, design participation activities, gather insights and monitor outcomes to improve how change is experienced across the organisation.

Qualifications

• Experience delivering stakeholder engagement, change management or communication initiatives.
• Strong written, verbal and facilitation skills.
• Proven ability to build partnerships, influence outcomes and manage competing priorities.
• A current C Class driver's licence and willingness to travel when required.

Responsibilities

• Leading engagement initiatives that build understanding, trust and support for key organisational programs.
• Partnering with project teams and stakeholders to achieve successful adoption of new ways of working.
• Designing and delivering activities that encourage participation, gather insights and inform decision‑making.
• Monitoring engagement outcomes and identifying opportunities to improve how change is experienced across the organisation.

Skills

Stakeholder engagement

Change management

Communication

Relationship building

Facilitation

Influence outcomes

Driver's licence

Job description

Join Darling Downs Health as an Engagement Officer in Toowoomba and help shape the success of major health service initiatives. You'll work with diverse stakeholders, guide people through change, and create meaningful engagement experiences that strengthen workforce readiness and community connection. This is an opportunity to influence outcomes that benefit staff, patients and the broader region.

What Your Day Could Look Like

As an Engagement Officer, you'll help people feel informed, involved and confident during periods of change. From supporting major transformation projects to building trusted relationships across teams and communities, you'll contribute to initiatives that strengthen health services and improve experiences for those who rely on them.

Every Day, You'll Contribute By

• Leading engagement initiatives that build understanding, trust and support for key organisational programs.
• Partnering with project teams and stakeholders to achieve successful adoption of new ways of working.
• Designing and delivering activities that encourage participation, gather insights and inform decision‑making.
• Monitoring engagement outcomes and identifying opportunities to improve how change is experienced across the organisation.

Let's Talk About You

You're a relationship builder who knows how to connect people with purpose. You bring compassion when supporting others through change, integrity in the way you communicate, dignity in every interaction, innovation in your approach and courage to navigate complex environments. You'll take pride in helping people feel heard, prepared and empowered while contributing to initiatives that create long‑term benefits for staff, patients and communities.

Here's What Will Help You Thrive In This Role

• Experience delivering stakeholder engagement, change management or communication initiatives.
• Strong written, verbal and facilitation skills, with the ability to engage diverse audiences.
• Proven ability to build partnerships, influence outcomes and manage competing priorities.
• A current C Class's driver's licence and willingness to travel when required.

You stand out from the crowd if you have qualifications in change management, communications, project management, community engagement or a related field, and/or experience supporting large-scale organisational transformation programs.

Most importantly, you're passionate about bringing people together, creating positive change and delivering outcomes that improve lives.

Why Join Darling Downs Health?

At Darling Downs Health, we care for over 300,000 people across our expansive region. No matter where you live in our region, from Taroom in the north to Texas in the south, our purpose is to ensure accessible and sustainable care. It's complex, challenging work that makes a real difference – and the career possibilities are endless.

Whether you're a doctor, nurse, allied health professional, facilities team member, or administrator, you'll see your impact firsthand. Here, you'll find opportunities that simply don't exist elsewhere: the chance to lead initiatives, develop specialties, and embrace responsibilities that would take years to access in larger health services.

Darling Downs Health is where you can step up sooner, grow faster, and help shape the future of care across our region.

Your career at Darling Downs Health also comes with meaningful rewards:

• Maximise your take‑home pay with salary packaging and generous leave entitlements
• Enjoy flexible work arrangements that support balance and variety
• Access professional development funding, study leave and clear career pathways
• Be part of a diverse and inclusive culture that values learning and collaboration.
• Take care of your wellbeing with EAP access, private health insurance discounts and the Fitness Passport.

For a full list of benefits, visit: Darling Downs Health Benefits

Your future is here. Where are you?

If you're ready to make a meaningful impact and grow your career in a place that values people and purpose, we'd love to hear from you.

Find out more about us!

Visit our careers site to learn more about working with Darling Downs Health: www.health.qld.gov.au/darlingdowns

Work with Us | Toowoomba

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Occupational group: Project Management