Engagement Officer

Darling Downs Hospital & Health Service; Toowoomba Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Flexible work arrangements

Professional development funding

Career pathways

EAP access

Private health insurance discounts

Fitness Passport

Job summary

Darling Downs Hospital & Health Service in Toowoomba, QLD is seeking an Engagement Officer to inform, involve and empower staff and communities during periods of change. You’ll lead engagement initiatives, partner with project teams, and design activities to gather insights and inform decisions.

You’ll monitor engagement outcomes, identify opportunities, and contribute to initiatives that strengthen health services and improve experiences for those who rely on them.

Qualifications

• Experience building trusted relationships with diverse stakeholders.
• Ability to design and facilitate engagement activities and workshops.
• Experience supporting large-scale organisational change programs.

Responsibilities

• Leading engagement initiatives that build understanding, trust and support for key programs.
• Partnering with project teams and stakeholders to achieve adoption of new ways of working.
• Designing and delivering activities that gather insights and inform decisions.
• Monitoring engagement outcomes and identifying opportunities to improve change experiences.

Skills

Relationship-building

Stakeholder engagement

Facilitation

Clear communication

Written & verbal communication

Education

Change management qualification or study

Communications or project management background

Community engagement experience

Job description

Darling Downs Hospital & Health Service – Toowoomba QLD

As an Engagement Officer, you'll help people feel informed, involved and confident during periods of change. From supporting major transformation projects to building trusted relationships across teams and communities, you'll contribute to initiatives that strengthen health services and improve experiences for those who rely on them.

Every day, you'll contribute by:

• Leading engagement initiatives that build understanding, trust and support for key organisational programs.
• Partnering with project teams and stakeholders to achieve successful adoption of new ways of working.
• Designing and delivering activities that encourage participation, gather insights and inform decision-making.
• Monitoring engagement outcomes and identifying opportunities to improve how change is experienced across the organisation.

Let's Talk About You

You're a relationship builder who knows how to connect people with purpose. You bring compassion when supporting others through change, integrity in the way you communicate, dignity in every interaction, innovation in your approach and courage to navigate complex environments. You'll take pride in helping people feel heard, prepared and empowered while contributing to initiatives that create long-term benefits for staff, patients and communities.

Here's what will help you thrive in this role:

• Strong written, verbal and facilitation skills, with the ability to engage diverse audiences.
• Proven ability to build partnerships, influence outcomes and manage competing priorities.
• A current C Class driver's licence and willingness to travel when required.

You'll stand out from the crowd if you have qualifications in change management, communications, project management, community engagement or a related field, and/or experience supporting large-scale organisational transformation programs.

Most importantly, you're passionate about bringing people together, creating positive change and delivering outcomes that improve lives.

Why Join Darling Downs Health?

At Darling Downs Health, we care for over 300,000 people across our expansive region. No matter where you live in our region,fromTaroom in the north to Texas in thesouth,our purpose is to ensure accessible and sustainable care.It'scomplex, challenging work that makes a real difference – and the career possibilities are endless.

Whetheryou'rea doctor, nurse, allied health professional, facilities team member,or administrator,you'llsee your impact firsthand.Here,you'llfind opportunities that simplydon'texist elsewhere: the chance to lead initiatives, develop specialties, andembraceresponsibilities that would take years toaccessin larger health services.

Darling Downs Healthis where you can step up sooner, grow faster, and help shape the future of care across our region.

Your career at Darling Downs Health also comes with meaningful rewards:

• Maximise your take‑home pay with salary packaging and generous leave entitlements
• Enjoy flexible work arrangements that support balance and variety
• Access professional development funding, study leave and clear career pathways
• Be part of a diverse and inclusive culture that values learning and collaboration.
• Take care of your wellbeing with EAP access, private health insurance discounts and the Fitness Passport.

For a full list of benefits, visit: Darling Downs Health Benefits

Your future is here. Where are you?

If you're ready to make a meaningful impact and grow your career in a place that values people and purpose, we'd love to hear from you.

Find out more about us!

Visit our careers site to learn more about working with Darling Downs Health:

www.health.qld.gov.au/darlingdowns

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