Veteran Services Engagement Officer

RSL Queensland; Maroochydore; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Gifted Christmas leave

Learning and development

Study support

Job summary

RSL Queensland is seeking an Engagement Officer to strengthen relationships between District Offices and Sub Branches across Queensland. This role is based at the Sunshine Coast District Office in Maroochydore, with regular travel across the region.

You will support volunteer committees with governance, planning and sustainability initiatives, and promote veteran-focused programs and community activities. The position involves navigating operational challenges and helping volunteers thrive.

Qualifications

• ADF service or experience with Defence personnel
• Strong stakeholder engagement and communication
• Ability to work independently and manage competing priorities while supporting volunteers

Responsibilities

• Build trusted relationships with Sub Branches, District Offices and community stakeholders
• Support volunteer committees with governance, planning and sustainability initiatives
• Promote veteran-focused programs, services and community activities
• Assist Sub Branches to navigate operational and organisational challenges
• Support regulatory and reporting requirements, including ACNC obligations

Skills

Stakeholder engagement

Communication

Independent work

Problem solving

Tools

Microsoft Office

Job description

Why work at RSL Queensland?

For more than 100 years, we've supported veterans and their families through care, commemoration and camaraderie.

Powered by Australia's most successful prize home lottery, we're growing our impact across Queensland and creating meaningful opportunities for people who want to make a difference.

You'll also enjoy:

• Salary packaging up to $15,900 per year, plus additional tax-saving benefits
• Three gifted days of leave at Christmas
• Tailored learning and development opportunities
• Study support and leave for work-related education

The role

RSL Queensland works alongside more than 230 Sub Branches across the state, supporting the volunteers who serve their local veteran communities.

As an Engagement Officer, you'll strengthen relationships between District Offices and Sub Branches, helping volunteer-led organisations access the guidance, resources and support they need to thrive and better serve veterans and their families.

What you'll do

• Build trusted relationships with Sub Branches, District Offices and community stakeholders
• Support volunteer committees with governance, planning and sustainability initiatives
• Promote veteran-focused programs, services and community activities
• Assist Sub Branches to navigate operational and organisational challenges
• Support regulatory and reporting requirements, including ACNC obligations

This is a permanent full-time role based at our Sunshine Coast District Office in Maroochydore. Regular travel throughout the region is required, along with occasional after-hours commitments.

About you

You're a relationship-focused professional who enjoys building partnerships, solving problems and working collaboratively with diverse groups of people.

We strongly encourage applications from veterans, current or former Reservists, Defence partners, and people connected to the Defence community, as well as professionals from stakeholder engagement, community development, local government, membership organisations and the not-for-profit sector.

To succeed in this role, you'll bring:

• ADF service, experience working with Defence personnel, or a strong understanding of the veteran community
• Strong stakeholder engagement, communication and relationship-building skills
• Experience working independently and managing competing prioritiesThe ability to support volunteers and navigate complex stakeholder environments
• Confidence working with reports, budgets and Microsoft Office programs
• A current Driver Licence and Working with Children Card (or ability to obtain one)
• Flexibility to travel and occasionally work outside standard business hours

Who we are

Everything we do is guided by our commitment to support veterans and their families through care, commemoration and camaraderie.

We value collaboration, respect diverse perspectives and strive to create stronger outcomes for the communities we serve.