Enforcement Communications Officer

Home Affairs; Australian Capital Territory; Hybrid; AUD 89,000 - 97,000; Full time

Benefits offered by this job

Relocation assistance

Flexible working arrangements

Job summary

Home Affairs in Canberra is seeking an Enforcement Communications Officer to support EC systems, asset management, and the Enforcement Communications Lab, with linkages to contracted service providers and logistical support.

You will work under the Enforcement Communications Technical Officer, contribute to asset and maintenance activities, and assist with contract management while supporting WHS requirements across the organisation.

Qualifications

• Maintain a security clearance at a minimum of Baseline.
• Standard Australian Driver Licence.

Responsibilities

• Address issues with regards to EC systems, infrastructure and reporting of faults to third level service providers.
• Assist with management of a substantial number of EC assets recorded in the Asset Management database within the Connected Services Portal.
• Facilitate Deployment, set up, tune and calibrate radio frequency elements following maintenance schedules using appropriate tools and test equipment.
• Provide logistical support, including but not limited to: Encryption key uploads, Upgrade of equipment, Equipment shipping/tracking, Management of storage and equipment, including disposal planning.
• Coordinate management of the Enforcement Communications Lab and warehouse and ensure compliance with work, health and safety regulations, including housekeeping.

Skills

Communication skills

Organisational skills

Technical support

Risk management

Judgement and decision-making

Tools

Connected Services Portal

Asset Management Database

Job description

Search by Keyword, e.g. Graduate (not Grad)

Select how often (in days) to receive an alert:

Ongoing (Permanent),Full-time / Part-time

Classification

APS Level 5- $88,834.00and$96,829.00plus 15.4% super (part time pro-rata)

Contact Officer

Carolyn Engstrom on 0477 710 752 or [e-mail]

Office Arrangements

Hybrid - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.

Applications close on20/11/2026at 11:59pm AEST (midnight) - Late applications will not be accepted.

About our opportunity

This process is being used to fill1 immediate position/s.
Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere inACT; NSW; NT; QLD; SA; TAS; VIC; WA .

About our team

Technology | Enterprise Technology Services | Operational Capability | Enforcement Communications

The Operational Capability Branch (OCB) enables operational capability through the provision, support and sustainment of technology to operational areas responsible for Australian Border Force (ABF) frontline activities, in line with the ABF Service Delivery Framework and Capability Lifecycle Management Model.

The Enforcement Communication Section (EC) within the Operational Capability Branch, Enterprise Technology Services Division, contributes to the preservation of Australia's border integrity, delivering, maintaining and enhancing Australian Border Force (ABF) operational enforcement communications networks and equipment. Enforcement communications capabilities are critical to ABF operational effectiveness, security and officer/safety.

The EC team is responsible for the design, installation, support, maintenance and upgrades to operational Enforcement Communications equipment, including Ultra High Frequency (UHF) systems at airports and seaports, networks in regional centres including the Torres Strait where there is an operational ABF presence.

The team is also responsible for deployable tactical satellite communications systems and the delivery of projects funded under the Capital Investment Program.

• The Candidate will have the ability to, or be willing to quickly acquire, technical expertise in the enforcement communications capabilities that are managed by the Section. Specifically, UHF, Very High Frequency (VHF) radio and other communications equipment to be used in remote areas, such as satellite communication and 4G
• The candidate will have an interest in and or experience with computer networking technologies and procedures desirable for UHF and Radio Over IP (ROIP) installation/troubleshooting
• The Enforcement Communications Officer will work directly to the Enforcement Communications Technical Officer and with other members of the team and external service providers for Enforcement Communications support and maintenance
• The role will also be required to contribute to contract management through logistical support and fault and asset management. The position holder will also assist with management of the Enforcement Communications Lab
• The candidate will have the opportunity to align and work with subject matter experts for Enforcement Communications within the Section to assist with maintenance and logistical asset support across Australia.

Duties and responsibilities

• Address issues with regards to EC systems, infrastructure and reporting of faults to third level service providers
• Assist with management of a substantial number of EC assets recorded in the Asset Management database within the Connected Services Portal
• Facilitate Deployment, set up, tune and calibrate radio frequency elements following maintenance schedules using appropriate tools and test equipment
• Provide logistical support, including but not limited to:
  • Encryption key uploads
  • Upgrade of equipment
  • Equipment shipping/tracking
  • Management of storage and equipment, including disposal planning
• Coordinate management of the Enforcement Communications Lab and warehouse and ensure compliance with work, health and safety regulations, including housekeeping.

Additional information

Role Requirements

• Ability to communicate effectively with a wide range of audiences.
• Ability to organise workflow, completion of allocated tasks, and work under general direction.
• Ability to provide technical and administrative support that is informed and directed by sound knowledge in specific areas.
• Ability to identify, mitigate and escalation of risks that will impact on own and team work outcomes.
• Capacity to exercise good judgment and seek relevant information to resolve or refer issues and make logical and balanced decisions.

Skills

• Sound oral and written communication skills.
• Sound organisational, administrative and planning skills.
• Sound teamwork and interpersonal skills.
• Sound ability to contribute to contract management.
• Experience with computer networking technologies and procedures desirable for UHF and Radio Over IP (ROIP) installation/troubleshooting.

Knowledge

• Ability to, or be willing to quickly acquire, technical expertise in the enforcement communications capabilities that are managed by the Section. Specifically UHF, VHF radio and other communications equipment to be used in remote areas, such as satellite communication and 4G.

Qualifications

• Maintain a security clearance at a minimum of Baseline.
• Standard Australian Driver Licence.

Diversity and inclusion

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Technical assistance

For technical enquiries please call or email for assistance:

• Phone: [phone] (within Australia) or [phone] (outside of Australia)

Please include any applicable screen captures, a response will be provided during business hours.

Notes

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position , The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

AI tools may be used to support parts of this recruitment process. The selection panel will disclose where and how AI is used.

The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging.