Border Force Frontline Support Officer (Casual)

Australian Department of Home Affairs; Melbourne; Vor Ort; AUD 39.000 - 47.000; Vollzeit

Benefits dieser Stelle

Salary packaging benefits

Flexible working hours

Relocation assistance

Zusammenfassung

The Australian Department of Home Affairs is seeking flexible and reliable casual staff at APS Level 2 to support the ABF across Melbourne airports and related sites. You will undertake front-line tasks, assist with passenger and cargo clearances, and provide general administrative support while training is provided.

Successful applicants must be an Australian citizen and be able to obtain required security clearances.

Qualifikationen

• Australian citizenship is required.
• Baseline Vetting (AGSVA) security clearance is required.
• Employment Suitability Clearance (ESC) may be required, or Onboarding Check.

Aufgaben

• Process passengers and crew and support arrivals clearance processes.
• Facilitate red/green zone processing at international airports.
• Provide front counters support and issue visitor passes.
• Assist in clearing people, goods, carriers and immigration functions.
• Direct travellers and manage queues, including roaming officers.
• Process Tourist Refund Scheme claims.

Kenntnisse

Communication skills

Customer service

Teamwork

Adaptability

Jobbeschreibung

Australian Department of Home Affairs – Melbourne VIC

9mo ago , from Australian Department of Home Affairs

Regional Operations|South & West| Operations Vic/Tas | Operations and Planning Vic/Tas

Irregular and Intermittent Employees (IIEs/Casual) are employed at APS Level 2 and play an important role in supporting the operational and administrative functions of the Australian Border Force (ABF).

The role contributes to the ABF's mission of protecting Australia's border by undertaking tasks that support frontline operations. IIEs/Casual are required to work at international airports as well as other work areas such as Melbourne Gateway Facility (Post), Air Cargo, Container Examination Area (CEF) and Shipping Operations.

Work areas

International Airports:

• Avalon
• Hobart

Other Work areas:

• Melbourne Gateway Facility (Post)
• Air Cargo
• Container Examination Area (CEF)
• Shipping Operations

the ABF is currently looking for flexible, adaptable and reliable people to undertake work on a casual basis at the APS2 classification.

The ABF is interested in receiving applications from individuals who have a broad and diverse range of backgrounds and skills. You should be an inclusive team member who is focused on contributing to a proactive and productive workplace culture.

You will be given the necessary training, to perform work related functions such as passenger and cargo clearances. Training is approximately four weeks in duration and is undertaken on a full-time basis. Please note you must be flexible and available to attend training for the full course.

Duties and responsibilities

International Airports

Specific Duties/Responsibilities:

• Processing Passengers and Crew. Provide support for all arrivals clearance processes and departing flight crew.
• Facilitate the processing of red and green zone arriving passengers at international airports.
• Airport ABF front counters: Respond to a variety of inquiries and perform a range of general supporting tasks including identification verification and issuing visitor passes.
• Provide administrative support in clearing people, goods, carriers and immigration functions.
• Direct travellers and manage queues-including roaming officer and Traveller Assist (e-Gates)
• Surge requirements where required in processing Tourist Refund Scheme claims, both locally and overflow from other ports during peak.

Other Work areas

Specific Duties/Responsibilities:

• Answer client and stakeholder enquiries within the cargo environment.
• Release mail via the postal enquiries database
• Assist as a witness, Assistant Officer in stocktakes, bond runs, sourcing goods identified for destruction purposes, transfer of prohibited/restricted goods to Detained Goods
• Escort the exporter and goods to the check-in counter at the international port of departure and ensure goods have been checked in
• Manage the storage of received goods and maintain registers
• Respond to counter enquiries and perform a range of general supporting tasks
• Process cruise ship passengers-inwards and outwards (clearance only, onshore)
• Process Tourist Refund Scheme claims
• Assist with storage, transfer and disposal of prohibited imports and release of restricted goods in accordance with import permits (under direction).

Additional information

Shifts are offered on a casual, and intermittent basis, sometimes at short notice and include attendance within standard business hours, early morning, evening, weekend and public holidays. Successful applicants will have the ability to regularly and flexibly commute to ABF sites within their locale as needed.

These roles are frontline roles which require officers to wear the ABF uniform and represent the ABF professionally in the public domain. Officers must be capable of interacting with members of the community and foreign visitors.

How to apply

Submit your application and CV through the Home Affairs’ recruitment system (ourPeople) before the closing date on 08/01/2027at 11:59pm (midnight) AEDT – Late applications will not be accepted.

As part of your application you will be required to prepare and submit a response document (half a page) in relation to the advertised role, outlining:

• Why you are interested in the role and what you can offer the ABF

Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – 140723 in the document footer.

Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.

To be eligible for the position you must be an Australian Citizen.

The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:

• ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
• Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
  

In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.

Diversity and inclusion

The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Technical assistance

For technical enquiries please call or email for assistance:

Please include any applicable screen captures, a response will be provided during business hours.

Notes

The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.

The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.

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