Energy & Power and Casualty Team Leader Claims

Marsh; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Marsh is hiring a Team Leader for Energy & Power and Casualty Claims Advocacy, based in Sydney, Brisbane or Melbourne. The role supports senior leadership, leads the team, and drives high-quality claims advice across client engagements.

The role involves coaching team members, improving processes and contributing to business growth, while maintaining strong client and broker relationships and delivering exceptional claims outcomes.

Qualifications

• Experience in claims management, client service or a related insurance environment.
• Experience working with an insurer, broker or loss adjuster.
• Experience in claims handling across contract work, ISR, third-party liability and/or environmental lines.
• Well-developed stakeholder management skills.
• Proven ability to communicate clearly, manage priorities and work effectively with clients, brokers and internal stakeholders.

Responsibilities

• Act as a key point of contact for the team on technical, administrative and people-related matters.
• Support the Head of Energy & Power and Casualty Claims Advocacy in managing workload, priorities and team performance.
• Provide proactive technical advice to clients on indemnity, policy coverage and claims strategy.
• Manage moderate to high complexity claims and liaise with clients, insurers, claimants and external providers.
• Build productive client and broker relationships, respond to queries and prepare reports and claims trend analysis.
• Coach, develop and support team members, including onboarding new starters and facilitating regular team meetings.
• Contribute to new business, client retention and continuous improvement initiatives across the Claims Advocacy team.

Skills

Claims management

Client service

Stakeholder management

Communication

Education

Diploma in Financial Services

Bachelor's degree

Job description

Company:

Marsh

Description:

Team Leader Energy & Power and Casualty Claims

We are seeking a Team Leaderto join our Energy & Power and Casualty Claims Advocacy team at Marsh Pacific. This role can be based in Sydney, Brisbane or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.

This role supports the Head of Energy & Power and Casualty Claims Advocacy and plays a key part in leading the team, managing client relationships and delivering high-quality claims advice. You will work with clients, brokers, insurers and internal teams to resolve complex claims issues and support business growth. The role also involves coaching team members, improving processes and contributing to a collaborative claims environment.

We will count on you to:

• Act as a key point of contact for the team on technical, administrative and people-related matters
• Support the Head of Energy & Power and Casualty Claims Advocacy in managing workload, priorities and team performance
• Provide proactive technical advice to clients on indemnity, policy coverage and claims strategy
• Manage moderate to high complexity claims and liaise with clients, insurers, claimants and external providers
• Build productive client and broker relationships, respond to queries and prepare reports and claims trend analysis
• Coach, develop and support team members, including onboarding new starters and facilitating regular team meetings
• Contribute to new business, client retention and continuous improvement initiatives across the Claims Advocacy team

What you need to have:

• Experience in claims management, client service or a related insurance environment
• Experience working with an insurer, broker or loss adjuster
• Experience in claims handling across contract work, ISR, third-party liability and or environmental lines
• Well-developed stakeholder management skills
• Proven ability to communicate clearly, manage priorities and work effectively with clients, brokers and internal stakeholders

What makes you stand out:

• Diploma in Financial Services or a bachelor's degree
• Experience leading or coaching others in a team environment
• Capability in handling complex claims, negotiating outcomes and supporting business development activities

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

About Marsh:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.