Endoscopy Unit Admin & Patient Services Specialist

Queensland Government; Sunshine Coast Regional; On-site; AUD 82,000 - 91,000; Full time

Job summary

Queensland Government is seeking an Administration Officer to join the Sunshine Coast Health Endoscopy Service. The role provides confidential administrative support and acts as a key contact for patients, clinicians and external stakeholders. Responsibilities include procedure bookings, waitlist management and day-to-day admin operations.

Remuneration up to $103,600 p.a. with salary between $81,649 and $90,801 p.a., plus super and annual leave loading. Applications remain current for 12 months.

Qualifications

• Provide confidential administrative support within the Endoscopy Unit.
• Support patient reception, bookings, waitlists and surveillance management.
• Assist with admission and discharge planning and care coordination for Indigenous clients.

Responsibilities

• Exercise judgement to solve immediate problems where precedents are not defined (AO3).
• Communicate effectively with patients, clinicians and external stakeholders with empathy and a positive service focus.
• Undertake cultural assessment/risk screening to identify patient needs and optimise recovery on discharge.
• Support admission and discharge planning for Aboriginal and Torres Strait Islander clients.

Skills

Administrative support

Customer service

Bookings management

Discharge planning

Job description

Queensland Government is seeking an Administration Officer to join the Sunshine Coast Health Endoscopy Service. The role provides confidential administrative support and acts as a key contact for patients, clinicians and external stakeholders. Responsibilities include procedure bookings, waitlist management and day-to-day admin operations.

Remuneration up to $103,600 p.a. with salary between $81,649 and $90,801 p.a., plus super and annual leave loading. Applications remain current for 12 months.