Administration Officer- Endoscopy Unit

Queensland Health; Sunshine Coast Regional; On-site; AUD 82,000 - 91,000; Full time

Job summary

Sunshine Coast Health in southeast Queensland is seeking an Administration Officer for the Endoscopy Unit. This role provides confidential administrative support, coordinates procedure bookings, waitlist management, patient reception, admissions and discharges, and day-to-day operations.

You will be the key contact for patients, clinicians and external stakeholders while contributing to a respectful, inclusive workplace.

Qualifications

• Experience providing confidential administrative support
• Excellent communication and customer service skills
• Ability to manage bookings and patient records effectively

Responsibilities

• Provide high-level confidential administrative support for the Endoscopy Service
• Manage procedure bookings, waitlists and surveillance
• Assist with patient reception, admissions and discharges
• Support day-to-day administrative operations and coordinate with clinical staff

Job description

Develop your career with Sunshine Coast Health in southeast Queensland which extends through the coastal and hinterland areas from Caloundra in the south and Gympie in the north.

We're excited to welcome an Administration Officer to our Endoscopy Unit.

The Administration Officer provides a high level of confidential administrative support for the Sunshine Coast Health Endoscopy Service. This position is a key point of contact for patients, clinicians and external stakeholders, supporting procedure bookings, waitlist and surveillance management, patient reception, admissions and discharges and day-to-day administrative operations.

Sunshine Coast Health is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, protect and promote human rights in our decision-making and actions.

Key Responsibilities include:

• Exercise judgement when necessary to solve immediate problems in situations where precedents have not been set and procedures not defined.


• Effectively communicate with customers and demonstrate understanding, empathy, patience and a positive service focus.


• Provide advice and support in the admission and discharge planning process for Aboriginal and Torres Strait Islander clients presenting to the Sunshine Coast Health.


• Undertake “cultural assessment/risk screening” to identify patient needs and optimise the patient's recovery / outcomes on discharge from the acute care setting.

Remuneration value up to $103,600 p.a., comprising salary between $81,649 - $90,801 p.a., employer contribution to superannuation (12.75%) and annual leave loading (17.5%) (AO3). Applications will remain current for 12 months. Please note: only applications from candidates will be accepted (applications that may result in an agency fee will not be considered).

Why work for us?

We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance. As a Queensland Health employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases. We are committed to providing a diverse and inclusive workplace for our people and our community. We encourage people of all genders, races, ages and abilities to apply for roles within our Health Service.
You can find out more about why it's so great to work at Sunshine Coast here: https://www.health.qld.gov.au/sunshinecoast/careers

As a Sunshine Coast Health employee, you will receive competitive remuneration and have access to:

• A wellness program;


• Career training and development; and


• Salary packaging.

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