Administration Officer- Endoscopy Unit

Queensland Government; Sunshine Coast Regional; On-site; AUD 82,000 - 91,000; Full time

Job summary

Queensland Government is seeking an Administration Officer to join the Sunshine Coast Health Endoscopy Service. The role provides confidential administrative support and acts as a key contact for patients, clinicians and external stakeholders. Responsibilities include procedure bookings, waitlist management and day-to-day admin operations.

Remuneration up to $103,600 p.a. with salary between $81,649 and $90,801 p.a., plus super and annual leave loading. Applications remain current for 12 months.

Qualifications

• Provide confidential administrative support within the Endoscopy Unit.
• Support patient reception, bookings, waitlists and surveillance management.
• Assist with admission and discharge planning and care coordination for Indigenous clients.

Responsibilities

• Exercise judgement to solve immediate problems where precedents are not defined (AO3).
• Communicate effectively with patients, clinicians and external stakeholders with empathy and a positive service focus.
• Undertake cultural assessment/risk screening to identify patient needs and optimise recovery on discharge.
• Support admission and discharge planning for Aboriginal and Torres Strait Islander clients.

Skills

Administrative support

Customer service

Bookings management

Discharge planning

Job description

We're excited to welcome an Administration Officer to our Endoscopy Unit.The Administration Officer provides a high level of confidential administrative support for the Sunshine Coast Health Endoscopy Service. This position is a key point of contact for patients, clinicians and external stakeholders, supporting procedure bookings, waitlist and surveillance management, patient reception, admissions and discharges and day-to-day administrative operations.Sunshine Coast Health is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, protect and promote human rights in our decision-making and actions.Key Responsibilities include:Exercise judgement when necessary to solve immediate problems in situations where precedents have not been set and procedures not defined.Effectively communicate with customers and demonstrate understanding, empathy, patience and a positive service focus.Provide advice and support in the admission and discharge planning process for Aboriginal and Torres Strait Islander clients presenting to the Sunshine Coast Health.Undertake 'cultural assessment/risk screening' to identify patient needs and optimise the patient's recovery / outcomes on discharge from the acute care setting.Remuneration value up to $103,600 p.a., comprising salary between $81,649 - $90,801 p.a., employer contribution to superannuation (12.75%) and annual leave loading (17.5%) (AO3). Applications will remain current for 12 months. Please note: only applications from candidates will be accepted (applications that may result in an agency fee will not be considered).Why work for us?We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance. As a Queensland Health employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases. We are committed to providing a diverse and inclusive workplace for our people and our community. We encourage people of all genders, races, ages and abilities to apply for roles within our Health Service.You can find out more about why it's so great to work at Sunshine Coast here: https://www.health.qld.gov.au/sunshinecoast/careersAs a Sunshine Coast Health employee, you will receive competitive remuneration and have access to:A wellness program;Generous superannuation;Flexible work arrangements;Career training and development; andSalary packaging.Check out the latest updates here:https://www.sunshinecoast.health.qld.gov.au/This work is licensed under a Creative Commons Attribution 3.0 Australia License.