Endoscopy Admin Lead — Team & Patient Services

Metro South Health; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Family-friendly environment

Leave entitlements

Salary packaging

Professional development allowances

Employee wellness programs

Job summary

Metro South Health in Brisbane is seeking an experienced leader to head the Endoscopy/Gastroenterology administrative team. You will coordinate daily operations, optimise resources, and drive high-quality patient services across outpatient activities.

Demonstrated ability to manage rostering, staff development and process improvement is essential. Experience in Endoscopy administration is highly regarded, with commitment to operational excellence and patient-centred care.

Qualifications

• Experience in staff management, including performance development, team coordination and supporting staff to achieve organisational outcomes.
• Strong written and verbal communication skills, sound judgment and effective problem-solving abilities.
• Experience or knowledge of outpatient department operations and relevant information systems, with ability to prioritise workloads and respond flexibly to changing demands.
• Experience leading an administration team within an Endoscopy Unit would be highly regarded.

Responsibilities

• Coordinate the daily operations, resources and workflow of the Endoscopy/Gastroenterology administrative team to ensure efficient service delivery.
• Lead and support staff through roster management, performance development, recruitment and staff development processes.
• Oversee patient referrals, waitlist management, clinic appointment scheduling and utilisation, ensuring accurate reporting and compliance with established policies and procedures.
• Manage incoming and outgoing communications, maintain effective patient records systems, monitor key performance indicators and contribute to quality improvement initiatives.

Skills

Staff management

Roster management

Communication skills

Outpatient operations knowledge

Job description

Metro South Health in Brisbane is seeking an experienced leader to head the Endoscopy/Gastroenterology administrative team. You will coordinate daily operations, optimise resources, and drive high-quality patient services across outpatient activities.

Demonstrated ability to manage rostering, staff development and process improvement is essential. Experience in Endoscopy administration is highly regarded, with commitment to operational excellence and patient-centred care.