Endoscopy Admin Lead - Frontline Ops & Team Growth

Queensland Government; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Queensland Government's QEII Jubilee Hospital in Brisbane is seeking an experienced administration professional to lead the Endoscopy/Gastroenterology administrative team. You will coordinate daily operations, manage rostering, referrals, waitlists and appointment scheduling to ensure efficient service delivery.

You will develop staff, support performance development, oversee communications and patient records, monitor KPIs, and drive quality improvement while maintaining a patient‑centred

Qualifications

• Experience in staff management including performance development and rostering.
• Proven ability to lead an administrative team in an Endoscopy unit or similar.
• Strong written and verbal communication and problem-solving skills.

Responsibilities

• Oversee patient referrals, waitlist management, clinic appointment scheduling and utilisation.
• Manage incoming and outgoing communications, maintain effective patient records systems, monitor performance indicators and contribute to quality improvement initiatives.
• Lead roster management and support staff development, recruitment and performance development processes.

Skills

Leadership

Staff management

Roster management

Performance development

Recruitment

Staff development

Communication

Problem solving

Outpatient operations knowledge

Scheduling

Tools

Patient records systems

Scheduling software

Job description

Queensland Government's QEII Jubilee Hospital in Brisbane is seeking an experienced administration professional to lead the Endoscopy/Gastroenterology administrative team. You will coordinate daily operations, manage rostering, referrals, waitlists and appointment scheduling to ensure efficient service delivery.

You will develop staff, support performance development, oversee communications and patient records, monitor KPIs, and drive quality improvement while maintaining a patient‑centred