End User Support Analyst

DuluxGroup; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Private health extras

Discounts on DuluxGroup products

Fitness Passport access

20 weeks parental leave

Career development opportunities

Wellbeing support

Job summary

DuluxGroup is a leading marketer and manufacturer of premium brands in paints, coatings, adhesives, garden care, and home improvement, with a legacy dating back to 1918. We support IT and Operational Technology environments across multiple sites in Queensland, Australia, delivering reliable technology solutions to keep the business running smoothly.

The End User Support Analyst role focuses on onsite support across three Queensland sites, plus remote assistance to teams across Australia and New

Qualifications

• Experience supporting end-user computing environments.
• Technical knowledge of Windows 10/11, M365, Android and iOS devices.
• Hands-on experience with endpoint management tools such as Intune / MEM / Autopilot.
• Excellent troubleshooting and stakeholder engagement skills.
• Willingness to travel across metro/regional QLD and interstate as required.
• Growth mindset and continuous learning.

Responsibilities

• Deliver onsite support across three Queensland sites and remote support across Australia and New Zealand.
• Manage endpoint devices and resolve technical issues.
• Partner with stakeholders to deliver reliable technology solutions for the business.
• Travel as required to metro/regional QLD and interstate.

Skills

End-user support experience

Strong communication

Problem solving

Stakeholder engagement

Willingness to travel

Tools

Intune / MEM / Autopilot

Windows 10/11 management

Microsoft 365 administration

Android/iOS device mgmt

Job description

About Us:

DuluxGroup is a leading marketer and manufacturer of premium brands that help people create better spaces to live and work. With a heritage of over 100 years, we’re home to trusted names like Dulux, Selleys, Yates, Cabot’s, and B&D, delivering products across paints, coatings, adhesives, garden care, and home improvement. As part of Nippon Paint Holdings, we combine global scale with strong local roots, driven by innovation, sustainability, and a commitment to our customers.

Our Group Functions cover Supply Chain, Sales Capability, Finance, People & Culture, IT & Digital, and Legal are an integral part of our Business Units that enable growth and operational excellence. They provide the insights, technology, and expertise that keep our businesses agile and future ready. Joining DuluxGroup means contributing to iconic brands, working in a collaborative culture, and enjoying opportunities for career growth and flexibility.

What You’ll Be Doing:

As an End User Support Analyst, you’ll be instrumental in delivering high-quality onsite support across three Queensland sites, while also providing remote assistance to teams across Australia and New Zealand. Supporting both IT and Operational Technology environments, you'll manage endpoint devices, resolve technical issues, and contribute to technology projects that enhance the user experience.

With a customer-focused approach, you'll partner closely with stakeholders to deliver reliable, practical technology solutions that enable our people and keep the business running efficiently.

Our Benefits:

• Up to $1,000 net annually to cover private health extras gap costs
• Exclusive discounts on DuluxGroup products and partner offers
• Stay active anytime, anywhere through our partnership with Fitness Passport
• 20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one
• Market leading learning, development and career pathways
• Access to our Wellbeing Hub and full EAP support

What We’re Looking for:

• Proven experience supporting and managing end user computing environments, ideally within a supply chain or manufacturing environment.
• Strong technical knowledge of Windows 10/11, Microsoft 365, Android and iOS devices.
• Hands-on experience with endpoint management tools such as Intune / MEM / Autopilot.
• Excellent troubleshooting and problem-solving skills, with the ability to manage complex technical issues.
• Outstanding communication and stakeholder engagement skills, with a genuine passion for delivering great customer service together with the flexibility to occasionally travel across metro and regional QLD as well as interstate, as required.
• A proactive, growth-focused mindset with a commitment to continuous learning, collaboration and driving positive outcomes.

Why Join Us?

Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’

With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.

By joining us, you will be a part of a long-term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.