Help Desk Engineer

Leidos LLC; Canberra; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Life Days program

Health and Wellness programs

Paid Leave

Retirement

Job summary

Leidos Australia is seeking a Help Desk Engineer to support systems, users, and services that keep critical ICT environments operating reliably across government, defence, and intelligence missions.

You will lead incident resolution, administer endpoints and servers, manage security frameworks, and collaborate with engineering, network, and cyber teams to uplift Help Desk capability. Relevant ICT degree and Defence experience are valued.

Qualifications

• Degree in a relevant ICT discipline or equivalent industry experience, certifications, or demonstrated operational capability.
• Experience in Defence, intelligence, or other secure operational environments highly regarded.
• Strong background in ICT support, system administration, or operational ICT engineering.
• Demonstrated expertise in Windows administration, endpoint and server management, Active Directory/IAM, network fundamentals, and system monitoring.
• Proven ability to independently manage complex incidents, make sound technical decisions, and provide technical leadership.
• Strong communication and collaboration skills, with the ability to mentor junior engineers and maintain secure, compliant ICT operations.
• Don’t worry if you don’t tick all the boxes – if you meet most of them, we encourage you to submit your application. We’re most interested in your strengths, what you want to learn and how far you want to go.

Responsibilities

• Lead complex incident resolution and deep-dive troubleshooting across hardware, software, network, identity, and secure platforms.
• Perform systems administration including provisioning, endpoint and server maintenance, patching, configuration management, and system health monitoring.
• Administer and support secure or classified environments in accordance with security frameworks and operational procedures.
• Conduct root cause analysis and contribute to problem management, long‑term remediation, and continuous improvement initiatives.
• Provide hands‑on, on‑site ICT support including device deployments, workstation builds, secure network patching, cabling, and hardware lifecycle management.
• Liaise directly with users, stakeholders, and VIP/operational staff to resolve in‑facility issues where remote support is insufficient.
• Collaborate with engineering, network, cyber, and operations teams to support system upgrades, integrations, escalated incidents, and uplift Help Desk capability.

Skills

Windows administration

Active Directory/IAM

Network fundamentals

Incident resolution

Education

Degree in ICT discipline or equivalent experience

Job description

Accrue up to an extra 12 days of leave per year through our Life Days program. Work with world leading technology business at the forefront of innovation. We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them. Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

As a Help Desk Engineer, you will support the systems, users, and services that keep secure national programs operating effectively every day. Your work will directly contribute to maintaining the reliability and availability of critical ICT environments that enable analysts, operators, and technical teams across government, defence, and intelligence missions.

Your work will span a variety of security engineering and assurance activities. A typical week could include:

• Lead complex incident resolution and deep-dive troubleshooting across hardware, software, network, identity, and secure platforms.
• Perform systems administration including provisioning, endpoint and server maintenance, patching, configuration management, and system health monitoring.
• Administer and support secure or classified environments in accordance with security frameworks and operational procedures.
• Conduct root cause analysis and contribute to problem management, long‑term remediation, and continuous improvement initiatives.
• Provide hands‑on, on‑site ICT support including device deployments, workstation builds, secure network patching, cabling, and hardware lifecycle management.
• Liaise directly with users, stakeholders, and VIP/operational staff to resolve in‑facility issues where remote support is insufficient.
• Collaborate with engineering, network, cyber, and operations teams to support system upgrades, integrations, escalated incidents, and uplift Help Desk capability.

What You’ll Bring to Make An Impact

Degree in a relevant ICT discipline or equivalent industry experience, certifications, or demonstrated operational capability.

Experience in Defence, intelligence, or other secure operational environments highly regarded.

Strong background in ICT support, system administration, or operational ICT engineering.

Demonstrated expertise in Windows administration, endpoint and server management, Active Directory/IAM, network fundamentals, and system monitoring.

Proven ability to independently manage complex incidents, make sound technical decisions, and provide technical leadership.

Strong communication and collaboration skills, with the ability to mentor junior engineers and maintain secure, compliant ICT operations.

Don’t worry if you don’t tick all the boxes – if you meet most of them, we encourage you to submit your application. We’re most interested in your strengths, what you want to learn and how far you want to go.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Pay Range

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2billion for the fiscal year ended January2,2026. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

• Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.