End User Compute Program Lead

ASI Solutions; City of Brisbane; On-site; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Birthday Leave

Team Lunches

Tech Discounts

Paid Parental Leave

Flexible Working

Learning & Development

Competitive Salaries

Diversity & Inclusion

Engagement Activities

Job summary

ASI Solutions is seeking an End User Compute Program Lead to own a national program from our Brisbane base, with travel to Sydney and Melbourne. You will be the escalation point, own service delivery, and lead onsite teams across multiple sites to ensure smooth device refreshes and lifecycle management.

You’ll bring hands-on Windows deployment expertise, strong stakeholder engagement, and a track record of leading distributed teams in large organisations.

Qualifications

• Substantial experience running end user compute or workplace technology programs in large or complex organisations, in a leadership capacity.
• Track record delivering at-scale device rollouts, refresh programs or managed service transitions.
• Experience leading a distributed team across multiple sites, including rostering and performance management.
• Strong hands-on capability across Windows device deployment, imaging and hardware repair.
• Working knowledge of Microsoft Intune, Autopilot and modern device management.
• Confidence engaging stakeholders from technician level through to senior IT management.
• Strong service management discipline - SLA governance, reporting and escalation handling.
• Microsoft Surface Service Provider certification or willingness to achieve within onboarding period.
• Microsoft certification in modern desktop or endpoint administration.

Responsibilities

• Holding end-to-end service ownership for the delivery and operation of end user compute services, to agreed scope and service levels.
• Acting as the primary day-to-day contact for the client's IT and workplace technology stakeholders.
• Planning and running device refresh, deployment and lifecycle activity across all sites.
• Producing SLA, performance and asset reporting and presenting at service review meetings.
• Owning escalation management through to resolution with root cause analysis.
• Coordinating ASI's wider capability into the account (logistics, spare parts, OEM support).
• Leading the onsite team across Brisbane, Sydney and Melbourne with roster management.
• Mentoring Level 1 technicians and supporting Surface certification pathway.
• Owning device imaging and build standards, maintaining deployment configurations.
• Resolving complex break-fix issues escalated from the team and handling high-priority incidents.
• Overseeing spare parts stock levels and pre-positioned inventory across sites.
• Performing quality assurance across deployments, repairs and IMAC activity.

Skills

End user compute program leadership

Large/complex organisation experience

Device refresh and lifecycle planning

SLA governance and reporting

Stakeholder engagement

Team leadership across multiple sites

Windows device deployment & imaging

Surface / hardware expertise

Intune / Autopilot / modern device mgm

Service delivery escalation management

Tools

Intune

Autopilot

Modern device management

Imaging & deployment tooling

Job description

ASI Solutions is an Australian-owned technology partner focused on making lives easier through agile, reliable technology at scale. For nearly 40 years, ASI has supported education, government, and commercial organisations as technology environments have grown more complex and more critical to performance. Our approach is practical and outcomes-led. We take the time to understand what matters to each organisation before designing and delivering right-sized, de-risked solutions across managed services, cloud, security, data and AI, and digital skills. With national capability and local delivery teams, ASI helps customers move forward with clarity and confidence.

About the Role

We're looking for an End User Compute Program Lead to take ownership of a national end user compute program, based from our Brisbane office with travel to Sydney and Melbourne as required. This is a hands-on leadership role for someone who is both the most technically capable person on the ground and the person accountable for how the service runs across every site. You'll hold the client relationship, lead the onsite team, and act as the escalation point for anything the Level 1 technicians can't resolve - bringing order and momentum to a large, multi-site program while genuinely enjoying solving the problem rather than passing it on.

What you'll be working on

• Holding end-to-end service ownership for the delivery and operation of end user compute services, to agreed scope and service levels
• Acting as the primary day-to-day contact for the client's IT and workplace technology stakeholders
• Planning and running device refresh, deployment and lifecycle activity across all sites - scheduling, resourcing, site readiness and decommissioning
• Producing SLA, performance and asset reporting to an agreed cadence, presenting at service review meetings alongside a Service Delivery Manager
• Owning escalation management through to resolution, including root cause analysis and corrective action
• Coordinating ASI's wider capability into the account - logistics, configuration centre, spare parts pool, OEM support and technical specialists
• Leading the onsite team across Brisbane, Sydney and Melbourne - setting priorities, allocating work and managing roster and site coverage
• Mentoring and developing Level 1 technicians, including supporting their Surface certification pathway
• Owning device imaging and build standards, maintaining and testing images and deployment configurations
• Resolving complex break-fix issues escalated from the team, and taking personal carriage of high-priority incidents
• Overseeing spare parts stock levels, pre-positioned inventory and consumables across all sites
• Performing quality assurance across deployments, repairs and IMAC activity, including spot checks and corrective coaching

A bit about you

You bring strong relationship-building instincts alongside technical depth - you're as comfortable in a service review with senior IT stakeholders as you are troubleshooting a hardware fault on the floor. You take ownership seriously: when something needs solving, you solve it rather than passing it up the chain. You lead by example, communicate clearly under pressure, and take genuine pride in keeping a distributed team aligned and supported. You bring sound judgement, a practical mindset, and a real interest in finding better ways to run things rather than settling for the status quo.

• Substantial experience running end user compute or workplace technology programs in large or complex organisations, in a leadership capacity rather than a supporting one
• A track record delivering at-scale device rollouts, refresh programs or managed service transitions
• Experience leading a distributed team across multiple sites, including rostering and performance management
• Strong hands-on capability across Windows device deployment, imaging and hardware repair
• Working knowledge of Microsoft Intune, Autopilot and modern device management
• Confidence engaging stakeholders from technician level through to senior IT management
• Strong service management discipline - SLA governance, reporting and escalation handling
• Sound judgement operating inside a contracted service environment
• Microsoft Authorised Surface Service Provider certification, or willingness to achieve this within an agreed onboarding period
• Microsoft certification in modern desktop or endpoint administration

Why work with us?

Birthday Leave - Celebrate your special day with a paid day off.

Monthly Team Lunches - Connect, unwind, and enjoy great food with your colleagues.

Tech Product Discounts - Access exclusive savings on a wide range of technology products.

Paid Parental Leave - Support for growing families with dedicated leave options.

Flexible Working Arrangements - Balance work and life with hybrid options and flexibility.

Learning & Development Opportunities - Grow your skills through training, certifications, and career progression pathways.

Competitive Salaries - Be rewarded with remuneration that reflects your experience and contribution.

Diversity & Inclusion Committees - Be part of creating a workplace where everyone feels valued, supported, and included.

Engagement Activities All Year Round - Enjoy social events, wellbeing initiatives, and team-building activities that strengthen our community.

Supportive, Community-Driven Culture - We're not just a team - we're a connected, people-focused community making a meaningful impact.