Field Service Technician (Onsite)

ASI Solutions; City of Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Birthday Leave

Flexible Working Arrangements

Tech Product Discounts

Monthly Team Lunches

Parental Leave Support

Job summary

ASI Solutions is seeking a Field Service Technician to deliver reliable onsite device support for a client in Brisbane. The role covers deployment, IMAC activity, and certified Microsoft Surface repairs, with emphasis on SLA performance and precise asset management.

You will manage parts stock, maintain the asset register, and act as the onsite contact for users, while supporting broader field services for laptops, PCs, servers, and networking equipment.

Qualifications

• Experience in a Level 1 desktop/field or end-user support role.
• Strong hardware troubleshooting and repair ability on Surface devices.
• Proficient with Windows 11, Microsoft 365, and standard corporate apps.
• Familiarity with ticketing systems and asset management.
• Ability to manage conflicting priorities and meet SLA targets.
• Excellent verbal and written communication skills.
• Valid driver’s license and ability to pass background checks.
• Microsoft Surface Service Provider certification or willingness to obtain during onboarding.

Responsibilities

• Deploy, configure, and hand over end-user devices including data migration.
• Perform IMAC activities for individuals and relocations.
• Diagnose and repair hardware/software faults onsite or at deskside.
• Carry out Microsoft Surface repairs using approved parts and tools.
• Manage onsite parts stock, receipts, storage, and returns.
• Maintain accurate asset register and close tickets within SLA.
• Escalate complex faults with detailed diagnostics.
• Support broader field services for laptops, PCs, servers, and networking equipment per ASI procedures.

Skills

Level 1 desktop support

Field/onsite support

Hardware troubleshooting

Microsoft Surface repair

Windows 11 experience

Microsoft 365

Ticketing systems

Asset management

Communication skills

Time management

Education

Certificate IV in IT or higher

Microsoft Authorised Surface Service Provider certification

Microsoft Modern Desktop Administrator certification

Tools

Microsoft Surface

Windows 11

Microsoft 365

Ticketing software

Asset management system

Job description

About the Role

We're looking for a Field Service Technician to deliver reliable, high-quality device support onsite for one of our clients — covering everything from deployment and IMAC activity to certified Microsoft Surface repairs. This is a Level 1 field/desktop role where consistency, accuracy, and SLA performance matter as much as technical skill. You'll manage parts stock and the asset register with precision, keep tickets moving through the queue, and be a dependable point of contact for onsite users.

Responsibilities

• Deploy, configure, and hand over end-user devices, including user setup and data migration
• Perform IMAC activity for individual users and team relocations
• Diagnose and resolve hardware and software faults at the desk or in the onsite workspace
• Carry out Microsoft Surface repairs as an Authorised Surface Service Provider engineer, using certified parts and approved tooling and procedures
• Manage onsite parts stock — receipt, storage, consumption records, and return of faulty units
• Maintain an accurate and up-to-date asset register
• Log, update, and close tickets within agreed SLA timeframes
• Escalate complex faults with appropriate diagnostic detail
• Support broader field services activity, including repairs and installations on laptops, PCs, servers, and networking equipment in line with ASI's internal procedures

A bit about you

You deliver consistent, high-quality outcomes and take ownership of your workload from start to finish. You're comfortable prioritising competing tasks, meeting SLA targets, and adapting to changing client needs without losing sight of the details. Strong written and verbal communication skills mean you can explain issues clearly to both technical and non-technical stakeholders, and you bring a collaborative mindset that reflects ASI's values of Own the Outcome and Win Together.

• Experience in a Level 1 desktop, field, or end-user support role
• Sound hardware troubleshooting and repair ability, including component-level replacement on Microsoft Surface devices
• Comfortable supporting Windows 11, Microsoft 365, and standard corporate applications
• Familiarity with ticketing systems and asset management practices
• Ability to manage conflicting priorities while maintaining SLA targets and customer excellence
• Excellent verbal and written communication skills
• Valid driver's licence, with willingness to undergo relevant background checks
• Microsoft Authorised Surface Service Provider certification (held on commencement or completed during onboarding, with recertification maintained for the term)
• Relevant IT qualification (Certificate IV or higher), or equivalent experience
• Microsoft Modern Desktop Administrator certification

Why work with us?

• Birthday Leave – Celebrate your special day with a paid day off.
• Monthly Team Lunches – Connect, unwind, and enjoy great food with your colleagues.
• Tech Product Discounts – Access exclusive savings on a wide range of technology products.
• Paid Parental Leave – Support for growing families with dedicated leave options.
• Flexible Working Arrangements – Balance work and life with hybrid options and flexibility.
• Learning & Development Opportunities – Grow your skills through training, certifications, and career progression pathways.
• Competitive Salaries – Be rewarded with remuneration that reflects your experience and contribution.
• Diversity & Inclusion Committees – Be part of creating a workplace where everyone feels valued, supported, and included.
• Engagement Activities All Year Round – Enjoy social events, wellbeing initiatives, and team-building activities that strengthen our community.
• Supportive, Community-Driven Culture – We're not just a team — we're a connected, people-focused community making a meaningful impact.