End-to-End Fund Operations & Investor Services Associate

FivePearls Property Funds; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

FivePearls Funds Management is building a lean, client‑facing team to support wholesalers and investors from onboarding through distributions. You’ll be the first point of contact, answering questions and ensuring a smooth investor experience while collaborating with investor relations, operations and fund accounting.

In this role you’ll learn how a fund runs end-to-end, including unit pricing, distributions and compliance, with real responsibility and growth opportunities as the business

Qualifications

• Degree in finance, commerce, economics or related field.
• Experience in phone-based client service within financial services.
• Back-office processing, reconciliations or registry experience.
• Strong attention to detail with data and spreadsheets.
• Clear, calm investor communication and professional conduct.
• Sound judgment handling investor money and personal information.

Responsibilities

• Support onboarding, AML/CTF and identity verification checks.
• Process and reconcile investor transactions with fund accounting.
• Maintain accurate investor records across multiple entities.
• Handle inbound investor calls and emails: queries, redemptions, reporting.
• Prepare and distribute investor statements and tax documents.
• Assist with capital calls, distribution runs and month-end processes.
• Spot process gaps and help improve how we work as we grow.

Skills

Phone-based service

Attention to detail

Data handling

Investor communication

Education

Finance/Commerce/Economics degree

Job description

FivePearls Funds Management is building a lean, client‑facing team to support wholesalers and investors from onboarding through distributions. You’ll be the first point of contact, answering questions and ensuring a smooth investor experience while collaborating with investor relations, operations and fund accounting.

In this role you’ll learn how a fund runs end-to-end, including unit pricing, distributions and compliance, with real responsibility and growth opportunities as the business