Investor Services/Fund Operations Associate

FivePearls Property Funds; Sydney; Presencial; AUD 60.000 - 90.000; Tempo integral

Resumo da vaga

FivePearls Funds Management is building a lean, client‑facing team to support wholesalers and investors from onboarding through distributions. You’ll be the first point of contact, answering questions and ensuring a smooth investor experience while collaborating with investor relations, operations and fund accounting.

In this role you’ll learn how a fund runs end-to-end, including unit pricing, distributions and compliance, with real responsibility and growth opportunities as the business

Qualificações

• Degree in finance, commerce, economics or related field.
• Experience in phone-based client service within financial services.
• Back-office processing, reconciliations or registry experience.
• Strong attention to detail with data and spreadsheets.
• Clear, calm investor communication and professional conduct.
• Sound judgment handling investor money and personal information.

Responsabilidades

• Support onboarding, AML/CTF and identity verification checks.
• Process and reconcile investor transactions with fund accounting.
• Maintain accurate investor records across multiple entities.
• Handle inbound investor calls and emails: queries, redemptions, reporting.
• Prepare and distribute investor statements and tax documents.
• Assist with capital calls, distribution runs and month-end processes.
• Spot process gaps and help improve how we work as we grow.

Conhecimentos

Phone-based service

Attention to detail

Data handling

Investor communication

Formação

Finance/Commerce/Economics degree

Descrição da vaga

FivePearls Funds Management is an Australian property funds manager offering wholesale investors access to a suite of income and growth funds. We run a lean team, and fund administration (fund accounting, unit pricing and the investor registry) is handled in-house. That means you’ll see how a fund works end to end, not just one slice of it.

About FivePearls

FivePearls Funds Management is an Australian property funds manager offering wholesale investors access to a suite of income and growth funds. We run a lean team, and fund administration (fund accounting, unit pricing and the investor registry) is handled in-house. That means you’ll see how a fund works end to end, not just one slice of it.

The role

You’ll be the first point of contact for our investors, answering their questions and keeping their experience smooth from onboarding through to distributions. You’ll work closely with our investor relations, operations and fund accounting functions, and you’ll learn how a fund actually runs: how investments are processed, how unit pricing and distributions are calculated, and how compliance obligations are met.

What you’ll do

• Support investor onboarding, including application processing and AML/CTF and identity verification checks
• Process and reconcile investor transactions in our fund registry, working with the fund accounting team
• Keep investor records accurate, including investors who hold through multiple entities such as SMSFs, companies and trusts
• Handle inbound investor calls and emails: account queries, applications, redemptions, distributions and reporting requests
• Prepare and distribute investor statements, distribution notices and tax documents
• Support the team with capital calls, distribution runs and month-end processes
• Spot process gaps and help improve how we work as we grow

About you

Essential

• A degree in finance, commerce, economics or a related field
• Experience in a phone-based client service role, ideally with a large financial services organisation
• Operations experience, such as transaction processing, reconciliations, registry or back-office work
• Strong attention to detail and comfort working with data and spreadsheets
• Clear, calm and professional communication with investors, including when a query is sensitive
• Sound judgement, and the integrity that comes with handling investor money and personal information

Desirable

• Familiarity with managed funds, unit registries or investor onboarding
• Knowledge of the wholesale investor framework and AML/CTF obligations
• Experience working with SMSF and other entity-based investors

Why join us

• Full exposure to how a fund works. You’ll learn the full lifecycle: investor onboarding, registry, unit pricing, distributions, reporting and compliance.
• Real growth pathways. Strong performers can move into fund operations, compliance or investor relations as the business grows.
• Small team, real responsibility. You’ll work directly with senior people and have visibility of the decisions behind the funds.