EMR Subject Matter Expert

West Gippsland Healthcare Group; Warragul; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible working arrangements

Access to employee assistance program

Salary packaging

Free Parking

Job summary

West Gippsland Healthcare Group in Warragul, VIC, seeks an experienced EMR Subject Matter Expert (0) for a fixed term to optimise Sunrise SCM and Opal across Gippsland health services. The role links clinical, operational and technical stakeholders to ensure changes are safe, compliant and standardised for high-quality patient care.

You will scope development, govern testing, coordinate changes, and lead regional workflows while collaborating with Gippsland Health Alliance, the vendor, and Local

Qualifications

• Excellent analytical skills.
• Significant experience with Sunrise Clinical Manager (SCM) EMR system and understanding of workflows.
• Excellent stakeholder engagement, communication, and facilitation skills.
• Ability to build strong collaborative relationships across clinical, operational, technical and vendor stakeholders.
• Ability to work effectively in a fast-paced environment with competing priorities.

Responsibilities

• User Engagement and Issue Identification
• Facilitate development, scoping requirements and submission for EMR enhancements
• Lead testing and change coordination and implement approved enhancements
• Regionalisation of workflows to streamline processes across Gippsland Network
• Assist with regional clinical application projects where EMR enhancements are in scope

Skills

Analytical skills

Stakeholder engagement

Change coordination

Tools

Sunrise Clinical Manager (SCM)

Opal EMR

Job description

West Gippsland Healthcare Group – Warragul VIC

Quality & Safety - Fixed Term Full Time, up to 80 hours per fortnight (23 November 2026 - 09 February 2027)

Health and Allied Services Agreement (HS4), Classification is dependant on skills and experience

(Junior rates apply to employees aged under 19 years)

We are looking for an experienced EMR Subject Matter Expert (SME) for a fixed term contract to play a key role in the optimisation and ongoing support of our Electronic Medical Record (EMR) system used at the health services within the Gippsland Local Health Service Network. This role will act as the critical link between clinical, operational, and technical stakeholders internally at West Gippsland Healthcare Group, and externally with Gippsland Health Alliance (GHA), vendor (Altera), and our Local Health Service Network Partners to ensure the EMR changes are clinically safe, compliant, fit for purpose and standardised across the region to support safe, efficient, and high-quality patient care. Scoping the development and testing of strategy, governance, and execution across projects and business as usual releases/enhancements for Sunrise Clinical Manager (SCM) and Opal.

In collaboration with our Local Health Service Networks Partners and Gippsland Health Alliance the role will specifically focus on:

• User Engagement and Issue Identification
• Facilitate the development, scoping requirements and submission for EMR system enhancements
• Lead testing and change coordination and plan implementation of approved enhancements
• Regionalisation of workflows to create streamlined processes through the Gippsland Local Health Service Network
• Assisting with Regional and Departmental clinical application projects where EMR enhancements are in scope

Our preferred candidate will have:

• Excellent analytical skills
• Significant experience working with Sunrise Clinical Manager Electronic Medical Record system. This experience should include a demonstrated understanding of EMR functionality, user workflows, and the challenges associated with EMR usage
• Excellent stakeholder engagement, communication, and facilitation skills
• Demonstrated ability to build strong, collaborative relationships with clinical, operational, technical, and vendor stakeholders across local and regional teams
• Ability to work effectively in a fast-paced environment with competing priorities

The following experience / qualifications would be considered advantageous:

• Previous experience with testing and change coordination

About our organisation

The West Gippsland Healthcare Group is a customer focused health organisation providing acute medical and surgical, obstetric, emergency, residential care and community health services to 45,000 people in the rural, urban residential, agricultural and industrial areas located within the Baw Baw Shire and beyond. The administrative headquarters are located at West Gippsland Hospital in Warragul, approximately 100kms east of Melbourne.

West Gippsland Healthcare Group staff benefits include:

• Flexible working arrangements
• Access to employee assistance program
• Salary packaging
• Free Parking

Working with us

All appointments with the West Gippsland Healthcare Group are subject to the satisfactory return of professional reference checks, a National Police Record Clearance and a current Employee Working with Children Check. All employees must hold a current entitlement to work within Australia. A six-month probationary period applies to all new appointments.

Applications close: 14 October 2026* (applications may close earlier)

* Applications will be reviewed as they are received. This position will remain open for a minimum of 14 days from the date of advertisement and may close earlier than the listed closing date if a suitable candidate/s are identified.

As an inclusive employer, committed to improving diversity and equity in our workforce, we encourage applications from all parts of our community, including Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTI people, and people with lived experience of disability.

As a Child Safe organisation, West Gippsland Healthcare Group promotes the safety, wellbeing and inclusion of all children, including those with disability.