Emr Subject Matter Expert

State Government Of Victoria, Australia; Warragul; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working arrangements

Employee assistance program

Salary packaging

Free Parking

Job summary

West Gippsland Healthcare Group seeks an experienced EMR Subject Matter Expert (SME) for a fixed-term contract to optimise and support Sunrise Clinical Manager (SCM) and Opal EMR systems across Gippsland health services. You will liaise with clinical, operational, and vendor partners to ensure safe, compliant and standardised EMR changes.

You will drive user engagement, requirements scoping, testing, and change coordination, while regionalising workflows to deliver efficient patient care and

Qualifications

• Extensive experience with Sunrise Clinical Manager EMR
• Strong stakeholder engagement and facilitation skills
• Demonstrated governance, testing and change coordination experience
• Ability to work with clinical, operational and vendor stakeholders across regions

Responsibilities

• User engagement and issue identification
• Facilitate development, scoping requirements and submission for EMR enhancements
• Lead testing and implementation of approved enhancements
• Regionalisation of workflows across Gippsland Local Health Service Network
• Assist with regional and departmental EMR projects within scope

Skills

EMR expertise

Stakeholder engagement

Analytical skills

Change coordination

Vendor coordination

Tools

Sunrise Clinical Manager

Opal EMR

Job description

Quality & Safety - Fixed Term Full Time, up to 80 hours per fortnight (23 November 2026 - 09 February 2027)

Health and Allied Services Agreement (HS4), Classification is dependant on skills and experience

(Junior rates apply to employees aged under 19 years)

We are looking for an experienced EMR Subject Matter Expert (SME) for a fixed term contract to play a key role in the optimisation and ongoing support of our Electronic Medical Record (EMR) system used at the health services within the Gippsland Local Health Service Network. This role will act as the critical link between clinical, operational, and technical stakeholders internally at West Gippsland Healthcare Group, and externally with Gippsland Health Alliance (GHA), vendor (Altera), and our Local Health Service Network Partners to ensure the EMR changes are clinically safe, compliant, fit for purpose and standardised across the region to support safe, efficient, and high‑quality patient care. Scoping the development and testing of strategy, governance, and execution across projects and business as usual releases/enhancements for Sunrise Clinical Manager (SCM) and Opal.

In collaboration with our Local Health Service Networks Partners and Gippsland Health Alliance the role will specifically focus on:

• User Engagement and Issue Identification
• Facilitate the development, scoping requirements and submission for EMR system enhancements
• Lead testing and change coordination and plan implementation of approved enhancements
• Regionalisation of workflows to create streamlined processes through the Gippsland Local Health Service Network
• Assisting with Regional and Departmental clinical application projects where EMR enhancements are in scope

Our preferred candidate will have:

• Excellent analytical skills
• Significant experience working with Sunrise Clinical Manager Electronic Medical Record system. This experience should include a demonstrated understanding of EMR functionality, user workflows, and the challenges associated with EMR usage
• Excellent stakeholder engagement, communication, and facilitation skills
• Demonstrated ability to build strong, collaborative relationships with clinical, operational, technical, and vendor stakeholders across local and regional teams
• Ability to work effectively in a fast‑paced environment with competing priorities

The following experience / qualifications would be considered advantageous:

• Previous experience with testing and change coordination

About our organisation

The West Gippsland Healthcare Group is a customer focused health organisation providing acute medical and surgical, obstetric, emergency, residential care and community health services to 45,000 people in the rural, urban residential, agricultural and industrial areas located within the Baw Baw Shire and beyond. The administrative headquarters are located at West Gippsland Hospital in Warragul, approximately 100kms east of Melbourne.

West Gippsland Healthcare Group staff benefits include:

• Flexible working arrangements
• Access to employee assistance program
• Salary packaging
• Free Parking

Working with us

All appointments with the West Gippsland Healthcare Group are subject to the satisfactory return of professional reference checks, a National Police Record Clearance and a current Employee Working with Children Check. All employees must hold a current entitlement to work within Australia. A six‑month probationary period applies to all new appointments.

As an inclusive employer, committed to improving diversity and equity in our workforce, we encourage applications from all parts of our community, including Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTI people, and people with lived experience of disability.

As a Child Safe organisation, West Gippsland Healthcare Group promotes the safety, wellbeing and inclusion of all children, including those with disability.

EMR Subject Matter Expert • Williamstown, SA, AU