Empowering Residential Care Officer – In-Home Support

Sociable Tech Pty Ltd; Brisbane; On-site; AUD 80,000 - 100,000; Full time

Job summary

Hilltop Caring FOUNDATION in Underwood, Queensland, is seeking a Residential Care Officer for a permanent, full-time position. You will work with participants to support daily living needs, develop life skills, and connect them to community resources.

As part of a multidisciplinary team, you will implement care plans, monitor progress, and ensure compliance with NDIS and Aged Care standards. Role requires compassionate, client-focused care in a structured environment.

Qualifications

• At least an AQF (or overseas equivalent) associate degree, advanced diploma, diploma, or higher qualification.
• At least 1 year of relevant experience as a Residential Care Officer within a community or residential care setting.
• At least 1 year of experience supporting clients with daily living activities, personal care, and behavioural support needs.
• At least 1 year of experience implementing care plans, support programs, and case documentation requirements.
• At least 1 year of experience working with multidisciplinary teams including healthcare professionals, case managers, and families.
• At least 1 year of experience managing challenging behaviours and responding to incidents in care environments.
• Strong knowledge of care standards, safeguarding requirements, and workplace health and safety procedures.
• Ability to maintain accurate documentation, including case notes, incident reports, and care records.
• Good communication skills and ability to engage effectively with clients, families, and support teams.
• Ability to work independently and manage responsibilities in a structured care environment.
• Strong interpersonal skills with a compassionate and client-focused approach.
• Demonstrated organisational and communication skills required to efficiently operate independently and within a team.
• Demonstrated experience managing relationships with businesses, customers, and various stakeholders prevalent in the community and personal services industry.

Responsibilities

• Build strong relationships with support, community, and clinical groups, allied health and medical teams.
• Focus on supporting participants to direct their lives, not just their services (for example, crisis and resilience development).
• Assist participants in developing knowledge, experience, and connection with their community and broader systems of support.
• Assist participants in working towards their goals and independence.
• Adhere to the NDIS and Aged Care code of conduct.
• Identify participants and manage risks with safeguarding measures.
• Assess participants’ needs and contribute to care plans, training and program development.
• Interview and consult with participants to assess needs and monitor progress.
• Refer participants to other agencies or services when required.
• Assess community needs and resources related to health, welfare, housing, employment, training.

Skills

Communication skills

Independent work

Compassionate approach

Interpersonal skills

Organisational skills

Education

AQF associate degree or higher

Job description

Hilltop Caring FOUNDATION in Underwood, Queensland, is seeking a Residential Care Officer for a permanent, full-time position. You will work with participants to support daily living needs, develop life skills, and connect them to community resources.

As part of a multidisciplinary team, you will implement care plans, monitor progress, and ensure compliance with NDIS and Aged Care standards. Role requires compassionate, client-focused care in a structured environment.