Employment Consultant

Sureway Employment And Training; Orange City Council; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Above award rates

Performance bonus scheme

Birthday leave

Additional leave after 3 years

Ongoing learning and development

Monthly team awards program

Résumé du poste

Sureway Employment and Training – Orange NSW is seeking an Employment Consultant to join our Orange site and service the Blayney outreach site. You will work one-on-one with participants to understand goals and build a plan to achieve them, connecting them with local employers and opportunities.

No prior employment services experience required; strong people skills, problem-solving and tech confidence are valued.

Qualifications

• Excellent interpersonal communication and active listening.
• Ability to handle difficult conversations with empathy.
• Experience in customer-facing roles is advantageous; no prior employment services experience required.
• Strong problem-solving and organisational skills.
• Comfortable using computers and online systems.

Responsabilités

• Working one-on-one with participants to understand their goals and build a plan to achieve them.
• Connecting participants with local employers and matching people to the right opportunities.
• Actively building relationships with local employers to create job opportunities.
• Promoting participants’ strengths and matching them to suitable roles.
• Identifying barriers and coordinating support services or training where needed.
• Managing your own caseload, priorities, and follow-ups to keep things moving.
• Maintaining accurate records and meeting program compliance requirements.

Connaissances

Interpersonal skills

Customer service

Problem solving

Tech savvy

Empathy

Outils

CRM systems

Description du poste

Sureway Employment and Training – Orange NSW

Right now, we are in the middle of something exciting. Our team is growing, and we have a new Employment Consultant position working out of Sureway Orange site & servicing the Blayney outreach site.

Your customer service skills can change someone's life.

You already know how to listen, problem-solve and build trust with people in difficult moments. As an Employment Consultant at Sureway, those skills translate directly into one of the most rewarding careers you can have — helping people find and keep meaningful work.

We are looking for people who are great with people. You do not need prior employment services experience. If you have worked in retail, hospitality, customer service, call centres, administration or community work, we would like to hear from you.

What the Role Involves

Working one-on-one with participants to understand their goals and build a plan to achieve them

Connecting participants with local employers and matching people to the right opportunities

Actively building relationships with local employers to create job opportunities

Promoting participants’ strengths and matching them to suitable roles

Identifying barriers and coordinating support services or training where needed

Managing your own caseload, priorities, and follow-ups to keep things moving

Maintaining accurate records and meeting program compliance requirements

What You Will Bring

Strong interpersonal skills: you can build rapport quickly and handle difficult conversations with empathy

Tech savvy & confident in using computers & online systems

Problem-solving ability and a positive, can-do approach

Good organisation and attention to detail: accurate record-keeping matters in this role

A genuine desire to see others succeed

Experience in any customer-facing role is an advantage; employment services experience is not required

If you have built your career in retail, hospitality, call centres, administration, or community services, your skills are directly applicable here. Sureway provides full onboarding and ongoing training — you bring the people skills, we will teach you the rest.

At Sureway, we believe in offering more than just a job. We providegrowth, support, and rewardsthat help you thrive both professionally and personally.

We pay above award rates– because your time and talent are worth more

Performance bonus schemebased on meeting benchmarks

Birthday leave– celebrate your special day with a paid day off every year

Additional leave– enjoy an extra week off each year after 3 years of service

Ongoing learning and development– access programs & study assistance to grow your skills and career

Recognition that means something –be celebrated through monthly awards and our annual team awards program

Sureway Employment and Training lead the industry in Workforce Australia Employment Services and services to those with Disability. We also extend to the delivery of training and health supports. Sureway deliver innovative programs to job seekers, employers and learners across NSW, VIC, ACT, QLD, WA and SA. Our growing suite of services assists people to achieve their goals and aspirations in life.

This position requires the successful applicant to undertake a National Police Check and relevant state-based screens. Applicants also must have the right to work in Australia and hold a valid driver’s licence with reliable transport.

We celebrate diversity and welcome applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds