Employment Coach

MatchWorks; Toowoomba Regional; On-site; AUD 66,000 - 73,000; Full time

Benefits offered by this job

Salary packaging

Extra Leave

Purchased leave options

Discounts

University Study Discount

Wellbeing support

Referral bonus

Job summary

MatchWorks is seeking an Employment Coach to join the Inclusive Employment Australia (IEA) team in Australia. You will help participants identify strengths, align them with job opportunities, and develop personalised career plans while guiding access to training and community supports.

You will build local networks, support long-term success, and work within a collaborative team dedicated to inclusive employment outcomes.

Qualifications

• Experience in a customer service, recruitment or employment consultancy setting.
• Proficiency in Microsoft Office and case management systems.
• Strong communication and relationship-building skills.

Responsibilities

• Get to know participants' strengths and goals, then match them with the right job opportunities.
• Create personalised career plans and coach participants to build skills and confidence.
• Link participants with training, health, and community supports for long-term success.
• Build strong local networks to open more doors for jobseekers.

Skills

Communication

Customer service

Organization & multitasking

Team collaboration

Tools

Microsoft Office

Case management systems

Job description

Location: Jagera, Giabal & Jarowair Country | Toowomba QLD
Salary: $65,957 - $73,000 + Superannuation + NFP salary packaging benefits

Leave benefits include 20 days Annual Leave, 13 days Personal Leave, plus an additional 10 paid Wellbeing Days each year
Employment status: Full Time - Ongoing Role
Job number: 3852

Hey you!

At MatchWorks, we deliver Inclusive Employment Australia (IEA) with purpose connecting job seekers and employers through personalised employment solutions that create real, lasting outcomes. We're now looking for a supportive, outgoing Employment Coach to join our IEA team and help change lives through meaningful work.

What you'll do

As an Employment Coach in our team you'll:

• Get to know participants' strengths and goals, then match them with the right job opportunities.
• Create personalised career plans and coach participants to build skills and confidence.
• Link participants with training, health, and community supports for long-term success.
• Build strong local networks to open more doors for jobseekers.

What you'll bring

• Great communication as someone who can build trust and lasting relationships.
• Organised multitasking skills as someone who can keep on top of plans, records, and deadlines.
• Great skills as a team player who works well with employers, colleagues, and community partners.

(You'll also need an NDIS Worker Screening Check and Orientation Module Certificate - but don't worry, we’ll guide you through this.)

• Experience in a customer service, recruitment or employment consultancy setting.
• Proficiency in Microsoft Office and case management systems.

Why you'll love working at MatchWorks

At MatchWorks, we’re committed to creating a welcoming, safe, and respectful space where everyone is empowered to play their part in the important work that we do.

We welcome diversity in all its forms including disability, culture, gender, age, sexuality and religion and celebrate the unique perspectives and experience each of us brings.

You'll also get

• Salary packaging - up to $15,900 tax-free plus meal/entertainment benefits
• Extra Leave - 13 days personal leave/10 days wellbeing leave plus your 20 days of annual leave.
• Purchased leave options - the ability to buy additional annual leave to support work-life balance and flexibility.
• Discounts - savings at 450+ retailers including Coles, Woolworths & JB Hi-Fi
• University Study Discount - Enjoy a 25% fee reduction for undergraduate and postgraduate courses at Torrens University.
• Wellbeing support - 24/7 access to a holistic employee assistance program
• Referral bonus - bring great people with you and be rewarded

We are committed to ensuring an accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent Team at 03 5249 6*** or ******@genu.org.au