Employee Experience Coordinator

Sydney Water; Parramatta; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive Remuneration

Hybrid Work Environment

Continuous Professional Growth

24/7 Wellbeing Support

Discounted Private Health Insurance

Family First: 18 weeks parental leave

Fitness Passport

Novated Leasing

Job summary

Sydney Water is seeking an HR Programs Coordinator to help deliver employee recognition and benefits initiatives. You will coordinate events, manage logistics, and support communications across People & Culture and external partners to ensure a positive employee experience.

You will work autonomously with strong organisational skills, contribute to reporting, and help improve processes for recognition and benefits programs. A hybrid work model supports collaboration and wellbeing.

Qualifications

• Experience in administration, recognition and benefits, or project coordination is highly regarded.
• Ability to plan, organise and manage competing priorities with autonomy.
• Strong attention to detail and ability to deliver high-quality outcomes.
• Clear written and verbal communication and ability to build stakeholder relationships.
• Experience coordinating events or engagement initiatives to improve employee experience.

Responsibilities

• Coordinate delivery of recognition programs and events (Long Service Awards, annual recognition events).
• Manage end-to-end program logistics: communications, stakeholder engagement, vendor coordination, event administration.
• Support administration and improvement of employee benefits and experience initiatives.
• Contribute to reporting and insights to measure program success and opportunities for improvement.
• Assist with preparation and distribution of employee communications promoting recognition and benefits programs.
• Monitor inboxes and respond to inquiries in a timely, professional manner.

Skills

Administration

Recognition & Benefits

Project Coordination

Stakeholder Engagement

Event Coordination

MS Office

Excel

Outlook

Word

PowerPoint

Reporting & Analytics

Attention to Detail

Communication

Tools

Dayforce

Excel

Outlook

Word

PowerPoint

Job description

Help create the moments and experiences that make a difference to our people.

Working within Sydney Water's Total Reward team, you'll help bring our employee experience programs to life, from celebrating achievements and career milestones to supporting employee benefits and improving the way our programs are delivered.

This is a varied, hands-on coordination role where you'll work across recognition, benefits, events, communications, data and reporting. You'll collaborate with teams across the business and external partners to ensure our employee programs are delivered seamlessly and create a positive experience for our people.

The role directly supports recognition and benefits programs and works with People & Culture, Communications and Events teams, business leaders and external partners.

About the role

• Coordinate the delivery of Sydney Water's employee recognition programs, including Long Service Awards and annual employee recognition events.
• Manage end-to-end program logistics, including communications, stakeholder engagement, vendor coordination and event administration.
• Support the administration and continuous improvement of employee benefits and employee experience initiatives.
• Contribute to reporting and insights that help measure program success and identify opportunities for improvement.
• Assist with the preparation and distribution of employee communications promoting recognition, reward and employee benefits programs.
• Monitor employee experience program inboxes and respond to enquiries in a timely and professional manner.

About you

• Experience in one or more of these areas would be highly regarded: administration, recognition and benefits, project coordination or a related field would be highly regarded - you don't need experience in all of these areas.
• You enjoy working autonomously and take ownership of planning and organising your own work, managing competing priorities and meeting deadlines.
• You bring strong attention to detail and follow through to deliver accurate, high-quality outcomes.
• You communicate clearly and confidently, both in writing and in conversation, and build effective relationships with a wide range of stakeholders.
• You have experience coordinating events, employee programs or engagement initiatives, with a focus on a positive employee experience.
• You bring curiosity, creativity and a practical approach to problem-solving, developing new ideas, employee offerings and better ways of working.
• You're confident using Microsoft Office applications, particularly Excel, Outlook, Word and PowerPoint.
• Experience using HR systems and reporting tools would also be highly regarded.

Most importantly, you'll enjoy making things happen for people, whether that's celebrating an employee milestone, coordinating a major recognition event, improving a benefits process or simply making someone's experience easier.

As part of the application process, Sydney Water will collect your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile and will be collected in accordance with Dayforce's Terms and Privacy Policy and Sydney Water's Privacy Collection Statement – Recruitment.

Benefits

• Competitive Remuneration: We'll ensure your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting productivity and wellbeing.
• Continuous Professional Growth: We invest in your career through leadership and development programs.
• 24/7 Wellbeing Support: Access free and confidential mental health and wellbeing support through our Employee Assistance Program.
• Discounted Private Health Insurance: Access discounted health insurance options for you and your family.
• Family First: Enjoy up to 18 weeks of paid parental leave and a childcare allowance.
• Fitness Passport: Access a wide range of gyms and aquatic centres across NSW.
• Novated Leasing: Benefit from flexible vehicle leasing options.