Employee Experience Advisor — Inclusion & Journeys

Suncorp Group; Melbourne; Hybride; AUD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Performance-based incentives

Suncorp shares

Paid parental leave

Paid study support

Wellbeing resources

Volunteer leave

Résumé du poste

Suncorp Group in Melbourne/Sydney/Brisbane is seeking an Advisor, Employee Experience to shape inclusive journeys across the employee lifecycle. You will map journeys, embed moments that matter and translate insights into practical improvements.

In this role, you’ll partner with People teams, business leaders and customer experience specialists to develop employee-centred solutions, supporting our Employee Value Proposition and inclusion priorities. A hybrid work model is offered.

Qualifications

• At least two years’ relevant experience in employee experience design within a complex organisation.
• Practical capability in employee journey mapping, human-centred design, service design, design thinking or related methodologies.
• Strong consultation and influencing skills, with experience building trusted relationships across varied stakeholder groups.
• Ability to interpret employee feedback, workforce insights and organisational information and translate them into practical solutions.

Responsabilités

• Design and improve employee experience approaches across the full employee lifecycle, with inclusion and equity embedded throughout.
• Map employee journeys and strengthen moments that matter, translating findings into practical experience improvements.
• Partner with People teams, business leaders, team members and customer experience specialists to develop employee-centred solutions.
• Interpret employee feedback, workforce insights and organisational needs to identify opportunities and inform decisions.
• Apply human-centred and service design methods to diagnose challenges, test ideas and improve employee experiences.
• Evaluate employee experience initiatives and use evidence to support continuous improvement.

Connaissances

Employee experience design

Journey mapping

Human-centred design

Service design

Design thinking

Stakeholder engagement

Formation

Relevant tertiary qualification in employee experience / organisational development / human-centred design

Description du poste

Suncorp Group in Melbourne/Sydney/Brisbane is seeking an Advisor, Employee Experience to shape inclusive journeys across the employee lifecycle. You will map journeys, embed moments that matter and translate insights into practical improvements.

In this role, you’ll partner with People teams, business leaders and customer experience specialists to develop employee-centred solutions, supporting our Employee Value Proposition and inclusion priorities. A hybrid work model is offered.