Advisor, Employee Experience

Suncorp Group; Brisbane; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Shine platform access

Hybrid working

20 weeks parental leave

Study support

Wellbeing coaching

Employee shares

Volunteer leave

Referral bonus

Job summary

Suncorp Group seeks an Advisor, Employee Experience to shape inclusive journeys across the full employee lifecycle in Brisbane, Sydney or Melbourne. You’ll use employee-centred design to map journeys, refine moments that matter and turn insights into practical improvements.

Working within Organisational Development, you’ll partner with People teams, business leaders and customer experience specialists. You’ll help establish strong employee experience practices that support our EVPs and inclusion

Qualifications

• Two+ years in employee experience design within a complex organisation.
• Experience in journey mapping, human-centred design or related methods.
• Strong ability to influence and build trusted relationships with stakeholders.
• Ability to translate feedback into practical solutions.

Responsibilities

• Design and improve employee experience approaches across the full lifecycle with inclusion embedded.
• Map journeys and translate findings into practical experience improvements.
• Partner with People teams and leaders to develop employee-centred solutions.
• Interpret feedback and insights to inform decisions.
• Apply design methods to diagnose challenges and test ideas.
• Evaluate initiatives and drive continuous improvement.

Skills

Employee experience design

Journey mapping

Human-centred design

Service design

Design thinking

Stakeholder management

Influencing skills

Data interpretation

Education

Tertiary qualification in employee experience

Job description

• Shape inclusive employee journeys across the full employee lifecycle.
• Set high standards for employee experience design and improvement.
• Build strong partnerships across People, business and experience teams.

Job Description

Advisor, Employee Experience

Brisbane or Sydney or Melbourne

About The Role

This role brings employee experience and inclusion together to create better, more equitable experiences across the employee lifecycle. You’ll use employee-centred design to map journeys, refine and embed moments that matter and turn insights into practical improvements.

Working within Organisational Development, you’ll partner closely with People teams, business leaders, team members and customer experience specialists. You’ll help establish strong employee experience practices that support Suncorp’s Employee Value Proposition, inclusion ambitions and organisational priorities, while building approaches that consider different employee needs and experiences.

What You’ll Do

• Design and improve employee experience approaches across the full employee lifecycle, with inclusion and equity embedded throughout.
• Map employee journeys and strengthen moments that matter, translating findings into practical experience improvements.
• Partner with People teams, business leaders, team members and customer experience specialists to develop employee-centred solutions.
• Interpret employee feedback, workforce insights and organisational needs to identify opportunities and inform decisions.
• Apply human-centred and service design methods to diagnose challenges, test ideas and improve employee experiences.
• Evaluate employee experience initiatives and use evidence to support continuous improvement.

What You’ll Bring

• At least two years’ relevant experience in employee experience design within a complex organisation
• Practical capability in employee journey mapping, human-centred design, service design, design thinking or related methodologies.
• Strong consultation and influencing skills, with experience building trusted relationships across varied stakeholder groups.
• Ability to interpret employee feedback, workforce insights and organisational information and translate them into practical solutions.
• A relevant tertiary qualification or training in employee experience, organisational development, human-centred design or a related discipline is advantageous.

What You’ll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

Explore our full benefits

• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [e-mail] for a confidential conversation.