Employee Care Consultant - Full Time

Westpac Group; Australia; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Banking product discounts

Flexible work arrangements

Professional development opportunities

Community volunteering

Job summary

Westpac is seeking an experienced Employee Care Consultant to deliver specialist injury management, wellbeing, and workplace support for employees facing health-related challenges. You will work with employees and leaders to craft recovery-at-work plans and workplace adjustments to keep people at work safely and sustainably.

You'll identify wellbeing and injury trends to strengthen prevention strategies and foster a safe, inclusive workplace across offices in Australia.

Qualifications

• Qualification in allied health with professional registration where applicable.
• Experience in injury management and return-to-work planning.
• Experience handling complex psychological and physical injury matters.
• Strong stakeholder management and risk awareness in a corporate environment.

Responsibilities

• Provide early intervention, assessment and case management for health and wellbeing.
• Support employee return-to-work with appropriate care and workplace adjustments.
• Conduct ergonomic and hazard assessments and implement controls.
• Coordinate care with People, Claims, Employment Legal, HSW and other teams.

Skills

Empathy & communication

Injury management

Workplace wellbeing

Stakeholder management

Education

Allied health qualification (rehabilitation, psychology, occupational health or physiotherapy)

Job description

• Location flexibility across Sydney, Melbourne, Adelaide, Perth and Brisbane
• Hybrid working: connect in the office 2 days a week, with 3 days working from home.

Make a meaningful difference when our people need support most.

We’re looking for an experienced Employee Care Consultant to join our team and provide specialist injury management, wellbeing and workplace support to employees navigating illness, injury or other health-related circumstances.

This is a role where expertise and empathy come together. You’ll work closely with employees and leaders to provide practical guidance, develop appropriate workplace adjustments and recovery-at-work plans, and help people remain at work or return safely and sustainably.

You’ll also play an important role in identifying emerging wellbeing and injury trends, helping us strengthen prevention strategies and create a psychologically and physically safe, healthy and inclusive workplace.

What you’ll be doing

As an Employee Care Consultant, you’ll provide early intervention, assessment and case management support to employees navigating health, wellbeing, injury or illness. Working closely with employees, People Leaders, healthcare providers and specialist teams, you’ll provide tailored advice and support that helps our people achieve positive and sustainable outcomes.

• Support employees returning to work following periods of absence, connecting them and their leaders with appropriate care, resources, referrals and workplace adjustments.
• Manage sensitive and complex matters, including mental health concerns and other personal circumstances.
• Conduct ergonomic and workplace hazard assessments,partnering with leaders to implement appropriate controls and reduce the risk of injury or harm.
• Collaborate across People, Claims, Employment Legal, HSW and other specialist teams to deliver coordinated employee care, while maintaining accurate case records in line with legislative, regulatory and organisational requirements.

The moments when an employee is navigating illness, injury or a difficult personal circumstance can be some of the most challenging in their working life.

In this role, you’ll have the opportunity to make those moments a little easier by helping our people feel supported, understood and equipped with a clear path forward. You’ll be part of a collaborative network focused on both individual care and building safer, healthier workplaces for everyone.

About you:

You’ll bring a combination of technical expertise, compassion and the confidence to navigate complex and sensitive situations. You’re an effective communicator and trusted partner who can build strong relationships across employees, leaders, healthcare providers and specialist stakeholders, while balancing competing priorities in a fast-paced environment.

Importantly, you’ll understand how health and wellbeing matters intersect with the broader workplace environment and be able to recognise and assess psychological and organisational risks alongside the medical aspects of a case.

• A relevant tertiary qualification in allied health, such as rehabilitation, psychology, occupational health or physiotherapy, with relevant professional registration where applicable.
• Strong knowledge and practical experience across injury management, workplace wellbeing, workers compensation and return-to-work planning, including workplace adjustments and recovery-at-work plans.
• Demonstrated experience supporting complex psychological and physical injury or illness matters, including mental health concerns with the ability to recognise workplace risks.
• Strong stakeholder management and problem-solving skills, coupled with an understanding of risk within a large corporate environment.

You’ll bring sound judgement and the confidence to work autonomously, recognising and prioritising sensitive or higher-risk matters and determining the right course of action. You’ll know when to draw on specialist support and will approach confidential information with discretion, care and professionalism.

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today!

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.