Empathetic Customer Resolution Specialist

The Shift People; Byron Bay; On-site; AUD 75,000 - 95,000; Full time

Job summary

The Shift People invites applications for a Customer Resolution Specialist based in Byron Bay. You will own escalated customer cases, investigate issues across the journey, and collaborate with Sales, Operations and Compliance to deliver fair, practical outcomes.

You’ll thrive in a fast-growing, customer-centric environment and help shape our evolving CX function. With responsibility for balancing customer needs and business outcomes, you’ll communicate clearly, maintain case records in

Qualifications

• Experience in customer resolution or complaints handling.
• Ability to manage multiple cases across teams.
• Excellent written communication and empathy.

Responsibilities

• Take ownership of escalated customer matters requiring investigation.
• Communicate with customers predominantly via outbound channels.
• Investigate the customer journey and coordinate with Sales, Support, Operations, and Compliance.

Skills

Customer service

Relationship mgmt

Investigative skills

Problem solving

Empathy

Written communication

Tools

Salesforce

Job description

The Shift People invites applications for a Customer Resolution Specialist based in Byron Bay. You will own escalated customer cases, investigate issues across the journey, and collaborate with Sales, Operations and Compliance to deliver fair, practical outcomes.

You’ll thrive in a fast-growing, customer-centric environment and help shape our evolving CX function. With responsibility for balancing customer needs and business outcomes, you’ll communicate clearly, maintain case records in