Customer Resolution Specialist: Escalations & CX Impact

The Shift People; Byron Bay; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Shift People in Byron Bay, NSW, Australia, seeks a Customer Resolution Specialist to own escalated customer cases, investigate issues across the customer journey, and collaborate with Sales, Operations and Compliance to deliver fair, practical outcomes. You will thrive in a fast-growing, customer-centric environment and help shape our evolving CX function.

With responsibility for balancing customer needs and business outcomes, you’ll communicate clearly and maintain case records to support

Responsibilities

• Own escalated customer cases.
• Investigate issues across the customer journey.
• Collaborate with Sales, Operations and Compliance to deliver fair, practical outcomes.
• Thrive in a fast-growing, customer-centric environment and help shape our evolving CX function.
• Balance customer needs and business outcomes with clear communication.
• Maintain case records to support continuous CX improvements.

Job description

The Shift People in Byron Bay, NSW, Australia, seeks a Customer Resolution Specialist to own escalated customer cases, investigate issues across the customer journey, and collaborate with Sales, Operations and Compliance to deliver fair, practical outcomes. You will thrive in a fast-growing, customer-centric environment and help shape our evolving CX function.

With responsibility for balancing customer needs and business outcomes, you’ll communicate clearly and maintain case records to support