Empathetic Customer Resolution Specialist

The Shift People; Byron Bay; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Shift People in Byron Bay, NSW, Australia, seeks a Customer Resolution Specialist to own escalated customer cases, investigate issues across the customer journey, and collaborate with Sales, Operations and Compliance to deliver fair, practical outcomes. You will thrive in a fast-growing, customer-centric environment and help shape our evolving CX function.

With responsibility for balancing customer needs and business outcomes, you’ll communicate clearly and maintain case records to support

Responsibilities

• Own escalated customer cases.
• Investigate issues across the customer journey.
• Collaborate with Sales, Operations and Compliance to deliver fair, practical outcomes.
• Thrive in a fast-growing, customer-centric environment and help shape our evolving CX function.
• Balance customer needs and business outcomes with clear communication.
• Maintain case records to support continuous CX improvements.

Job description

Empathetic Customer Resolution Specialist The Shift People Byron Bay, NSW, AU

Job Description

The Shift People invites applications for a Customer Resolution Specialist based in Byron Bay. You will own escalated customer cases, investigate issues across the journey, and collaborate with Sales, Operations and Compliance to deliver fair, practical outcomes.

You’ll thrive in a fast-growing, customer-centric environment and help shape our evolving CX function. With responsibility for balancing customer needs and business outcomes, you’ll communicate clearly, maintain case records in