Escalations Lead - Complex Cases & Compliance

Smart Energy Group; Byron Bay; On-site; AUD 100,000 - 130,000; Full time

Job summary

Smart Energy Group in Byron Bay, NSW, is seeking an experienced Case Escalation Manager to own the most complex customer cases and drive continuous improvement from our Byron Bay Head Office.

You will intervene in difficult complaints, installation issues, and compliance matters, partnering with Compliance and Operations to deliver fair, practical resolutions while keeping the customer experience at the forefront.

Qualifications

• Experience in escalation management or customer complaint handling.

Responsibilities

• Own the most complex customer cases and drive continuous improvement from Byron Bay Head Office.
• Intervene in difficult complaints, installation issues and compliance matters, partnering with Compliance and Operations to deliver fair, practical resolutions while keeping the customer experience at the forefront.

Job description

Smart Energy Group in Byron Bay, NSW, is seeking an experienced Case Escalation Manager to own the most complex customer cases and drive continuous improvement from our Byron Bay Head Office.

You will intervene in difficult complaints, installation issues, and compliance matters, partnering with Compliance and Operations to deliver fair, practical resolutions while keeping the customer experience at the forefront.