Empathetic Collections Consultant – Growth & Solutions

KBH Solutions Pty Ltd; Gold Coast City; On-site; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Onsite parking

Career growth opportunities

Company perks

Job summary

KBH Solutions Pty Ltd on the Gold Coast seeks a Collections Consultant to join the customer service and collections team. You will work across phone, email, and online channels to assist loan customers with empathy and professionalism.

The role offers a base salary of 65,000 AUD plus super and commission, with career growth opportunities and onsite Southport parking. Join a fast-paced, supportive environment that values results and compliance.

Qualifications

• Experience in fast-paced customer service or collections is preferred.
• Strong communication and listening skills with a customer-focused approach.
• Ability to handle sensitive conversations with empathy and professionalism.
• Excellent attention to detail and ability to document interactions accurately.

Responsibilities

• Assist customers with general enquiries and account support
• Manage collections and work with customers to find suitable payment solutions
• Update customer accounts and maintain accurate records
• Handle hardship cases with sensitivity and professionalism
• Ensure detailed and compliant file notes and database updates
• Adhere to internal policies, processes, and external regulatory requirements

Skills

Customer service

Communication

Empathy

Attention to detail

Multitasking

Regulatory awareness

Job description

KBH Solutions Pty Ltd on the Gold Coast seeks a Collections Consultant to join the customer service and collections team. You will work across phone, email, and online channels to assist loan customers with empathy and professionalism.

The role offers a base salary of 65,000 AUD plus super and commission, with career growth opportunities and onsite Southport parking. Join a fast-paced, supportive environment that values results and compliance.