Emergency Response Customer Care Specialist (12-Month FTC)

Junee Southern Cross; Sydney; A distancia; AUD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Profit share

Health insurance

Travel discounts

Study assistance

Wellbeing programs

Discounted Bunzl products

Descripción de la vacante

Fire Rescue Safety Australia (FRSA), part of the Bunzl Group, is hiring a full-time Customer Service Representative in Erskine Park, NSW for a fixed-term maternity cover (12 months). You will support customers with inquiries, orders, and administrative tasks while assisting the sales team with quotes and maintaining contract records.

Join a family-like environment with on-the-job training, a competitive salary, and annual salary reviews; prior PRONTO experience is advantageous.

Formación

• Experience in a customer service or administration role.
• Office-based environment experience preferred.
• Ability to grasp technical product range and terminology.

Responsabilidades

• Handle incoming customer inquiries and orders via phone and email.
• Process orders and returns accurately and timely.
• Support the sales team with timely quotes.
• Maintain detailed records for key contracts.
• Escalate complex issues to the appropriate team members.
• Assist with other administration tasks to support operations.

Conocimientos

Clear communication

Time management

Attention to detail

Multi-tasking

Computer literacy

Team oriented

Industry knowledge

Herramientas

PRONTO

Descripción del empleo

Fire Rescue Safety Australia (FRSA), part of the Bunzl Group, is hiring a full-time Customer Service Representative in Erskine Park, NSW for a fixed-term maternity cover (12 months). You will support customers with inquiries, orders, and administrative tasks while assisting the sales team with quotes and maintaining contract records.

Join a family-like environment with on-the-job training, a competitive salary, and annual salary reviews; prior PRONTO experience is advantageous.