Customer Service Administrator - Frsa Australia

Bunzl; Sydney; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Profit sharing

Health insurance

Study assistance

Wellbeing programs

Discounted Bunzl products

Job summary

Bunzl Australia is seeking a dedicated Customer Service Representative to join our Erskine Park, NSW team on a full-time basis. This fixed-term role runs for 12 months, with responsibilities centered on delivering exceptional client service and essential administrative support.

You will handle inquiries and orders by phone and email, process orders/returns, assist with quotes, and maintain detailed records for emergency services contracts.

Qualifications

• Experience in an office-based customer service role.
• Strong communication and time management skills.
• Ability to grasp technical product range and terminology.

Responsibilities

• Handle incoming customer inquiries and orders via phone and email.
• Process orders and returns in a timely and accurate manner.
• Support the sales team with timely and accurate quotes.
• Maintain detailed records and documentation for key emergency services contracts.
• Escalate complex issues to the appropriate team members for resolution.
• Assist with other administrative tasks as required to support the overall operations of the business.

Skills

Customer service experience

Phone and email handling

Communication skills

Time management

Record keeping

Tools

PRONTO

Job description

YOUR ROLE

This is a unique opportunity to join our team at Fire Rescue Safety Australia as a full-time Customer Service Representative based in our Erskine Park, NSW office. In this key client-facing role, you will be responsible for providing exceptional customer service and administrative support to our valued customers. This role is fixed-term till beginning of 2028 (12 months contract).

What you'll be doing

• Handle incoming customer inquiries and orders via phone & email in a professional and friendly manner
• Process customer orders and returns in a timely and accurate manner
• Support the sales team with timely and accurate quotes
• Maintain detailed records and documentation for key emergency services contracts
• Escalate complex issues to the appropriate team members for resolution
• Assist with other administrative tasks as required to support the overall operations of the business

Working directly with the emergency response industry. We believe in bringing out the best in people. To do that, we offer a competitive salary with annual salary reviews and full on-the-job training. We are passionate about people who are passionate about our business.

ABOUT YOU

Having worked in a customer service role, you will already have strong communication and time management skills that have been developed within an office-based environment. The other essentials we are looking for are:

• Highly motivated with confident and pleasant phone manner
• Ability to grasp technical product range and terminology
• Strong administrative capability and computer literacy
• High attention to detail & high-level multi-tasking
• Team-focused with a positive outlook, ready to learn and expand your skillset
• Eager to become an industry expert and support others on their professional journey
• Prior experience in customer service or administration

The following is advantageous but not essential:

• Prior experience with PRONTO
• Knowledge of emergency services industry and products

BENEFITS

Bunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, health insurance products, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products.

WE BELIEVE

With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in APAC that investment is creating a sustainable environment for us and those who follow.

WE WELCOME ALL

At Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment. We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. We believe that it is in the company's best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.